Mark Hobbs Email & Phone Number

Greater Salt Lake City Area

• Achieved highest customer service claims satisfaction rating in property department for 10 years running.Responsibilities include:
• Direct end-to-end customer care from the time a claim is filed to the time the claim is closed. This includes conducting field and scene investigations for damage assessment, recording statements, ordering police and.
• Oversee first-party large property losses for residential urban and rural farm policies as well as commercial liability claims.
• Maintain consistent coordination and communication with internal and external parties including Mutual Reinsurance Bureau, structural engineers, contractors, customers, and more.

• Responsibilities included:
• Maintaining excellent customer relations and trust, efficiently resolving client concerns with clear explanations of claims process.
• Managing auto and property claims, damage assessments, and settlements of total losses.