Mark Hocking Email and Phone Number
Mark Hocking work email
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Mark Hocking personal email
As an experienced Multi Site manager, I help people to meet and exceed their goals. I am skilled in providing best possible service to customers, claims handlers, underwriting personnel, and staff throughout the business. I have track record of leading team in the implementation of strategic initiatives to reduce risk and loss. I have rich background in supervising the loss prevention department with projects, travel, and regular running of loss prevention operations. Motivated achiever and bottom-line contributor with solid record of risk and loss prevention process.Some of my key milestones including:• Leading member in the execution of the Qatar Home Delivery Initiative, achieving sales of £6.5M from scratch during COVID-19 pandemic while stores and the office remained closed. • Increased year on year recoveries by 95% through refocusing team on ways of working, training external guards to deliver role expectations and building relationships with store managers.• Developed excellent working relationship with Country wide Operational and Area Managers of numerous departments and brands.If you’d like to get in touch, please feel free to connect me on mark.hocking@hotmail.co.uk.
Quality In Tourism
View- Website:
- qualityintourism.com
- Employees:
- 9
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Certification And Business Improvement AdvisorQuality In TourismBrixham, Gb
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Certification & Business Improvement AdvisorQuality In Tourism Jun 2022 - PresentBrixham, England, United Kingdomwww.qualityintourism.com
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Loss Prevention SpecialistAmazon Jan 2021 - May 2022Peterborough, England, United Kingdom -
Loss Prevention ManagerAlshaya Group Aug 2016 - Jul 2020Middle EastI have planned, updated, and managed loss prevention tasks for providing investigation services related to theft, mal-practice, and fraud to the company.Streamlined various tasks, including preparing reports for line, area operations, and regional loss prevention manager as well as liaising with external agencies and police. Managed and improved business loss by investigating shrinkage results and creating reports for business partners. Generated detailed reports on loss prevention stock management and forwarded final updates to line and operations manager. Increased team knowledge by delivering loss prevention training on security and store management. Recognised for key contribution in formulating succession planning within the team. Met business targets and completed return on investment business cases by evaluating options and deploying surveillance equipment. Following are highlights of my key achievements that I attained:• Decreased risk, security, stock loss, and shrinkage by devising strategic initiatives.• Liaised with internal and external resources through delivery of prompt investigation service to the company.• Credited with maximising profit and minimising risk by executing ‘best practices’ in loss prevention opportunities and adopting proactive solutions. • Led highly skilled team of seven loss prevention specialists with one team member promoted to District Manager for Starbucks and one recruited externally and promoted to a Loss Prevention Manager. • Divided and assigned workload into quarters to team that improved consistency and Full-filled Annual Work Plan -
Operational Practice ManagerMitchells & Butlers Plc Sep 2014 - Jun 2016In my past role:I have spearheaded wide spectrum of practice and retail operations for tracking and improving individual business performance. Cultivated solid relationships with Area Managers, Retail Directors, and Site Managers for reduction of loss and improvement of performance. Oversaw the investigation process by establishing and executing system. Collaborated with internal external customers and suppliers for adopting and bringing business change. Designed and enforced tools within the department to conduct audit based on Fraud Detection, Carvery Brand audit, Carvery Risk Matrix, Set Variance to Zero brands audit process, Cash Check sheet, and Smart risk (Cash & Stock).Following are highlights of my key achievements that I attained:• Established and ran 1750 retail outlets through close collaboration with a team of 24 Operational Practice Managers.• Recognised and promoted best practice by investigating theft or fraudulent activity that resulted in reduction of Cash & Stock Losses. • Steered efforts to gain bottom line profit by managing over 147 plus businesses in operational controls. • Delivered drink stock loss to less than £5 and food to £10 per day by supervising the pubs and restaurants process.• Implemented loss prevention strategies and mentored site managers to address and reduce future losses. -
Retail Control ManagerMitchells And Bulters Jul 1996 - Sep 2014I cover approximately 145 businesses operated by Mitchell’s & Butlers within a set geographical area, but also working closely in a team consisting of 11 Retail Control Manages auditing businesses, highlighting potential risks to Cash & Stock.This involves working closely with numerous departments within company. General Responsibilities & Achievements include:-• Risk, Random (time lead) & Change of manager audits• Project work with other departments within Mitchell’s & Butlers delivering business change.• Supporting Training of Managers with MIP and OPS Skills courses.• Creating, delivering & maintenance of tools within the department to assist in audit identification i.e. Fraud Detection, Carvery Brand audit, Carvery Risk Matrix, Set Variance to Zero brands audit process, Cash Check sheet, Smart risk (Cash & Stock), Random List, GP Viewer and transfer macros, Board Report maintenance.• Holiday Cover for Team Managers • Attending departmental Team Managers Meetings in addition to North Team Meetings.
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Restaurant ManagerWhitbread Apr 1991 - Feb 1996General responsibilities include: Delivery of sales budget and control of expenditure for business. Recruitment and selection of team to deliver service standards required to deliver sales. Appraisal/disciplinary and personnel management of team within each business including holiday and sickness management. Marketing of business and liaison with brand marketing team. Ensuring building is maintained in a good state of repair. Negotiate contracts for services provided local to businesses. Responsible for business Profit & Loss account, Mystery Guest reports, Health & Safety in building and Kitchen Audits. Maintain Due Diligence of building. -
Police OfficerKent County Constabulary Jul 1987 - Apr 1989Folkestone Kent
Mark Hocking Skills
Mark Hocking Education Details
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Commended -
Island School Hong KongO & A Levels
Frequently Asked Questions about Mark Hocking
What company does Mark Hocking work for?
Mark Hocking works for Quality In Tourism
What is Mark Hocking's role at the current company?
Mark Hocking's current role is Certification and Business Improvement Advisor.
What is Mark Hocking's email address?
Mark Hocking's email address is ma****@****plc.com
What schools did Mark Hocking attend?
Mark Hocking attended Birmingham City University, Island School Hong Kong.
What are some of Mark Hocking's interests?
Mark Hocking has interest in Swimming, Keeping Fit, Travel And Socialising, Walking.
What skills is Mark Hocking known for?
Mark Hocking has skills like Hospitality Management, Hospitality Industry, Hospitality, Restaurants, Event Management, Customer Service, Account Management, Budgets, Management, Forecasting, Sales Management, New Business Development.
Who are Mark Hocking's colleagues?
Mark Hocking's colleagues are Katherine Houghton, Chloe Heather, Sarah White.
Not the Mark Hocking you were looking for?
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Mark Hocking
Deputy Chief Finance Officer - Somerset Nhs Ft & Yeovil Hospital Nhs FtGreater Exeter Area2tst.nhs.uk, somersetft.nhs.uk -
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3arrowuk.com, arroweurope.com, arrow.com
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