Mark Hoevenaars Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

We build digital tools to help Cast Members help Guests!

Orlando, Florida Area

As part of the Walt Disney World Operations Planning & Optimization team, I provide expertise and consultative support to enhance the Guest and Cast Member experiences as well as overall business results across Walt Disney World Resort and on occasion more broadly throughout Walt Disney Parks and Resorts globally. My role contributes in the planning and strategy phase of mid- to long-term systems and technology related strategies and initiatives; leveraging my operations background and subject matter expertise, along with external research. Working with our operational lines of businesses, I regularly study and map our Guest and Cast Member experiences and articulate where technology can positively solve in new and innovative ways.Beyond our lines of business, I extensively partner with internal organizations, including Disney Parks, Experiences, and Products Technology & Digital and Disney Strategic Sourcing to enable delivery within an agile environment. I also have significant stake in communications planning and delivery to a variety of audiences (inclusive of executives) related to our group's initiatives as well as those outside of my typical purview as needed.In addition to strategy work, I also project manage integration efforts for select technology and systems initiatives, from sourcing through to proof of concept development to final production rollout.

Tiffins And Nomad Lounge

Opening Disney's Animal Kingdom's newest Signature restaurant and Walt Disney World's largest lounge, coming Spring 2016.

Disney'S Animal Kingdom - Walt Disney World Resort

- Leading a team of 9 Restaurant Guest Service Managers and 250 hourly Cast Members.- Overseeing the daily operations of one Character Dining Table Service Restaurant, one Lounge, and four Quick Service Locations.

Captain'S Grille - Ale & Compass Lounge - Private Dining

• Leading and developing a team of five Restaurant Guest Service Managers and over 100 hourly Cast Members.• Coordinate and ensure flawless operation of restaurant, room service, and lounge operations.• Achieved record Guest Satisfaction Measurement scores twice in the past year.• Governance Committee Member for Global Amenity Standards initiative.

- Responsible for providing leadership and development for Restaurant Guest Service Managers with a main focus on teamwork, Guest and Cast satisfaction, and financial results.- Responsible for overseeing $6M revenue-generating operation.- Implementing operational improvements to enhance Guest and Cast experiences while achieving budgeted Business Results.- Ensure Cast Members are compliant in all regulatory training.- Concierge Liaison for Food & Beverage for Disney’s Yacht & Beach Club Resort.- Member of the Wine Core List Recommendation team for Walt Disney World.- Active member of Disney Yacht & Beach Club Environmentality Team.

- Victoria & Alberts: AAA 5-Diamond Award 2006, Mobil 4-Star Award 2005 & 2006, Wine Spectator Award of Excellence 2006, DiRoNA Award 2006, Silver Spoon Award “Best Fine Dining Restaurant” & Notable Mention for “Best Wine Service” 2006, - Responsible for maintaining AAA 5-Diamond Service on a daily basis through training, coaching and accountability.- Responsible for managing wine program, including, but not limited to, all wine ordering, managing wine pairing program, managing wine list and ensuring list is up to date at all times, attending weekly Signature Wine Buyers Meetings, and monthly inventory control.- Responsible for staff scheduling, monitoring labor hours and weekly labor justification.

Pleasure Island - The Adventurer'S Club