Mark Hoffman Email & Phone Number

Cape Town, Wc, Za

Western Cape, South Africa

Cape Town Area, South Africa

Permiti serves as a “back of office” extension to organizations managing the full process of applying for event permits required to successfully host events in and around the City of Cape Town in South Africa.

Stellenbosch, Western Cape, South Africa

Accountable for the successful development, implementation and launch of MiX Telematics self-service fleet management solution. This included the implementation of an e-commerce platform integrating into a global subscription and billing provider to facilitate online ordering and payment.- Performed market analysis, prepared launch strategy and managed successful launch in selected regions.- Responsible for the cross-functional project management to ensure the successful implementation of various customer facing solutions.- Performed the product owner role managing the priorities of the development teams according to agile principles.

Randburg, Johannesburg

• Improve self-service communication with Multichoice’s satellite television customers in over 47 countries across Africa by reducing costs and increasing customer contact efficiencies.• Reduce risk by sourcing and implementing alternative messaging vendor solutions for the delivery of critical customer messages.• Deliver a framework for efficient self-service communication with customers over multiple channels which is sustainable going forward.

Cape Town Area, South Africa

| Let me help your company bring world-class, customer-focused products to market faster |Recent engagements:Product Management at IUB• Integration of a mobile solution into a Salesforce prepaid electricity serviceProduct Management Consultant at GateKeeper Technology • Performing the role of Product Manager and Operations Manager determine business strategies together with business partner.• Devise and revise the business model and product requirements to ensure market fit.• Fully accountable for the successful end-to-end development and launch of the product.• Manage the outsourced application developers.• Identify and engage potential target customers.Product Management Consultant at GVI • Performed detailed analysis of existing product set, resulting in an executive summary report• Prepared and proposed product road-map and implementation plans for new products

Took the opportunity to relax, travel and spend time with my family.

Cape Town, South Africa

As a senior member of the global messaging business, I devised strategies and solutions to successfully grow the product offering to meet changing market requirements.I was accountable for the successful delivery of all new products and features including back-end solutions and web-front flow.Managed the team responsible for the functional design, build and launch of various products including a Saleforce SMS plugin, an enhanced web-based administrative dashboard for SMS integrators, a low touch web based SMS portal and launched Short Code SMS offerings into numerous global markets.Re-positioned, redesigned and re-priced Clickatell’s global product suite to meet ever changing customer demands. Designed, implemented and tracked business processes to ensure the identification, prioritization and implementation of company-wide initiatives and projects.Headed up the product management team that comprised of a senior product manager, senior technical product manager, business analyst, operations manager and a technical document writer.

Cape Town Area, South Africa

Successfully executed the Clickatell strategy for the Mobile Messaging business including defining and managing the road-map for Mobile Messaging products and services. Using third party developers, managed the design, build and launch of an enterprise grade SMS campaign manager with deep system integration capabilities.Managed the design and implementation of various back-end OSS systems like an in-house SKU management system.Defined, implemented and tracked business processes to ensure the identification, prioritization and implementation of company-wide initiatives and projects. Expanded the products team through talent management and hiring activities.Promoted to Senior Director Product Management April 2010.

Cape Town Area, South Africa

Negotiated and concluded service agreements with MTN, Vodacom and Cell-C in SA as well as MNO's in Nigeria, Kenya, Zimbabwe, Namibia and Zambia to provide mobile access to MWEB’s internet services.Designed, built and launched MWEB’s WebSMS offering with integration in MWEB’s subscription billing system. Setup and managed service provider agreements and maintained the relationships with Clickatell, iTouch and other content suppliers. With Naspers group company executives devised the group-wide Naspers Mobile strategy. Owned the relationship with the group’s mobile partner and project managed the design, development and integration of group-wide services provided by the partner.Negotiated my exit when the newly formed MMobile business was relocated to Johannesburg.

Cape Town Area, South Africa

Designed and managed the development of MWEB's global PC–based internet access application, MWEB6 comprising of a multi-language, unique web browser, a fully integrated customizable email application and personalized parental guidance capabilities for 5 simultaneous users.Project managed teams in South Africa, Thailand, China and California responsible for the development of the MWEB6 application while based in California as an expatriate. Was part of the MWEB team who evaluated technology synergies with Tecent (WeChat) in Shenzhen, China.Project managed the design, development and roll-out of MWEB's unique network access modem. This modem was designed to only access the MWEB network.Managed the software development and the hardware manufacture of the modem in Taiwan to strict regulatory requirements in South Africa. The successful launch of the modem into the market resulted in excellent acquisition figures resulting in market domination of the internet business in South Africa.

Cape Town Area, South Africa

Managed all aspects of Telkom’s X.25, asynchronous dial-up and leased line ISDN networks in South Africa from a centralized NOC.Designed and project managed the implementation of Telkom’s QuickConnect dial-up network using a sourced network solution to satisfy the requirements of the leading financial institutions in SA for quick dial-up connection point of sale authorizations. The QuickConnect network is still currently used by Telkom to carry dial-up point of sales authorizations.Managed a staff complement of 62 in the Western Cape, South Africa.Headhunted by MWEB to assists with the roll-out of MWEB’s dial-up access.

Pretoria And Cape Town Area, South Africa

Provided specialist support for Telkom’s X.25 network, asynchronous dial-up and leased line networks to enterprise customers. Implemented and maintained Telkom’s asynchronous dial-up network called SpeedLink. This network was later superseded by the new QuickConnect network.Started-up Telkom’s Data Support Centre in Cape to provide quality support to all Telkom’s data customers nationally.Managed a staff compliment of 14.Promoted to Manager Data Services.

Master Diploma In Technology, Telecommunications

Activities and Societies: - Received awards and incentives for outstanding performance at Telkom, MWEB and MiX Telematics. - Member.

Diploma, Project Mnagement