Mark Hoffman-Davis Email & Phone Number

Adelaide, SA, AU

South Melbourne, VIC, AU

Board Member and Convenor of Audit and Risk Management Committee

Kent Town, South Australia, AU

Kent Town, South Australia, AU

Kilburn, SA, AU

Kilburn, SA, AU

• As Chief Executive Officer for the Academy Group of Companies, which includes Academy Services, [e]Safe Services and Universal FM, Mark is accountable for all facets of the Groups growth and direction, including:
• Helping the Board of Directors determine the Groups values, mission, vision, and short- and long-term goals
• Ensuring ongoing excellence and consistent quality of finance and administration, communications, and systems; recommend timelines and resources needed to achieve the strategic goals
• Providing general oversight of all Academy Services activities, manages the day-to-day operations, and assures a smoothly functioning, efficient organisation
• Assuring system and organisational stability through development and implementation of standards and controls, systems and procedures, and regular audits
• Succession planning and developing a work environment that recruits, retains and supports quality staff

Kilburn, SA, AU

• During his time as General Manager, Mark used his aptitude for process improvement, which saw him develop an effective, externally accredited, Quality Management System (ISO 9001) implemented throughout the business..
• Increasing management's effectiveness by recruiting, selecting, orienting, training, mentoring, and disciplining managers
• Developing strategic plans by studying technological and financial opportunities
• Establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections
• Expand professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, bench-marking state-of-the-art practices and enlisting in.

Kilburn, SA, AU

• Using his natural ability to communicate effectively with a diverse range of people and comfortably balance an extensive workload. Working closely with the Sales Manager, Mark achieved several successive sales wins.
• Manage client satisfaction and develop client relationships.
• Overall responsibility for the success and management of all cleaning contracts including ancillary services.
• Provide leadership and support to all levels of Academy Services Operations departments in order to achieve Academy’s goals, objectives and targets.
• Contract manage all national and major accounts.
• Manage service delivery.

Kilburn, SA, AU

• Mark was responsible for managing all aspects of the South Australian cleaning contracts, as State Manager, including operational performance, profitability, contract compliance and retention, additional.
• Ensuring all contracts operate to a high standard, are profitable and renewed on a timely basis
• Actively pursue business development to achieve a minimum growth target (objectives to be determined and reviewed)
• Ensuring all aspects of business administration are accurately completed, including client, employee and franchisee files.
• Providing sales, growth & profit reports to National Operations Manager
• Managing all personnel, including performance and behaviour, to achieve goals and targets. Ensure all staff issues are correctly dealt with.

Kilburn, SA, AU

• Main Activities, Duties & Responsibilities:
• Manage client satisfaction and develop client relationships.
• Manage service delivery.
• Manage new contract commencements
• Ensure client site inspections are performed and recorded for all clients in accordance with the minimum inspection schedule, including through management of Senior Contract Service Manager, Contract Service Managers.
• Responsible for overall recruitment, management and support of all Contract Service Managers, Senior Contract Service Manager, Cleaning Supervisors, Cleaning Staff, Franchisees and Sub-Contractors, within their state.