Mark Hollands Email and Phone Number
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An experienced Head Of Business Management with a demonstratable history of working in the automotive industry. Skilled in Business Planning, Sales, Continuous Improvement, Fleet Management, and Marketing Strategy. I’ve overseen annual turnovers above £70 million per year and successfully managed staff groups of more than 100 employees. I understand that what makes a good professional environment, is the happiness of employees and customers alike.I joined the motor trade when I was 16. From there, I fell in love with the diversity of the role, the fast pace of the business, and the meaningful work alongside other people. Over more than 20 years, I’ve gained invaluable experience working across varied situations. No matter what I set my mind to, I put care into it, and achieved more than what was expected of me.As a young man who was given an opportunity by BMW, it is a source of immense pride to extend the same opportunities to individuals early on in their careers today. I’ve always said, “comfort is the enemy of progress”, and, knowing that, I love to help people grow, and push them to succeed as I have done. Skills and SpecialismsHead of Business | Automotive Business | Adaptable | Coaching/Mentoring | Customer Centric Service | Project Management | Sales Management | Business Planning | Operations Management | Employee Relations | Forecasting | Investing | Marketing | Dealer Principal | Experienced ✔ Responsible Head of Business for 120 staff and 6 line managers✔ More than 20 years’ experience as a Head of Business✔ More than 20 years’ experience in automotive business✔ Regular oversight of annual turnovers in the high millions – £78 million in 2016✔ Designed, implemented, and managed systems to streamline business practices in a dealership setting✔ Staff recruiter, trainer, and mentor ✔ Familiar with: SA3, CDK (Kerridge), AFPT, Emaster, IVS, Sgate, Launchpad, PUMA, All applications in Sgate,VRS, FAMOS, ASAP, TMSI, CRM, VOC, COBIS, IFC, SPOA, DVP, Infonet, Excel, Microsoft Word07831 175777 | mark.hollands@vinesgroup.net
Vines Group
View- Website:
- vinesbmw.co.uk
- Employees:
- 101
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Head Of BusinessVines Group Oct 2009 - PresentGuildford, Surrey, United Kingdom• Head of Business for one of the largest BMW centres in the South East of England, with 25,000 service labour hours, and £4.6 million in parts sales• Responsible for acquisition and management of a further business (Vines South London) with a turnover of £25 million pounds per year, in addition to existing responsibilities• Team leader for 120 staff, turning over an average £72 million per year - £78 million in 2016• Responsible for all internal budgets, target goals, customer satisfaction, and retail standards• 6 line managers report to me on a daily basis • Responsible for Health and Safety Compliance, recruitment, staff training, and staff growth• Responsible for implementing business strategies and projects on behalf of shareholders• Designed and implemented processes to improve running and cost efficiency of the business• Implemented personal development reviews for all managers and staff• Responsible for eCommerce in the group; set up online stores for all brands (Motorrad, BMW, MINI)• Vice Chairman & Chairman of the BMW Motorrad Franchise Board 2014-2021• Took a secondment to help the recovery of a failing branch (Vines Redhill) to implement improved structures and processesAchievement Highlights✔ I was the youngest ever Head of Business for BMW at age 27. I am BMW Certified and at that time, there was a certification one had to pass to become a Head of Business. ✔ My leadership also won my dealership, BMW “I” Centre of the year for 2015 and 2018 BMW Approved Bodyshop of the year 2001 2002. We continually achieve all our targets set by our manufacturer for BMW MINI and Motorrad
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Dealer Principal/Head Of Business (Title Change)Vines Group Jun 2003 - Present• Responsible for BMW, MINI, and Motorrad Sales and Aftersales performance• Responsible for an approved BMW Bodyshop ensuring outstanding results in all areas of the balanced scorecard• Team leader, in charge of people development, processes, premises, and profits• The business currently turns over £52 million a year with a team of 130 staff• Designed and implemented core processes across all areas of the business• Implemented Personal Development Reviews for all managers and all staff • Vines Guildford was selected as a pilot dealership by BMW UK• Designed and implemented a dealership communication strategy to update staff regarding dealership objectives and strategiesAchievement Highlights✔ During 2006 and 2007 I project managed (on behalf of the shareholders) a three brand, £4.2 million refurbishment program of a 3-acre site. This took working and communicating with the architects, construction company, on site managers, Managing Director, staff, and stakeholders to meet BMW Dealership standards within the agreed timescales.
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Sales ManagerVines Group Sep 2001 - May 2003Guildford Surrey• Responsible for improving sales processes• Managed and led a team of 22 staff • Managed customer service quality, achieving excellent sales results and staff satisfaction• Set up systems to improve business efficiency and profitsAchievement Highlights✔ Set up the Dealer Management System (DMS) system for the Sales Department and fully trained all the Sales Executives to utilise the process and system to the ultimate effect✔ Developed and grew a team of Sales Executives from 4 to 10, to become one of the most admired, successful, and respected BMW Dealers in the South East of England. Development of business required growth in all areas including recruitment and training of Business Managers, Administration & support staff.✔ Regularly requested by BMW(UK) to pilot new initiatives for the network, including new computer systems and procedures
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Dealer PrincipalNew Central Bmw William Jacks Group Jan 1998 - Sep 2001• Responsible for BMW Sales and Aftersales performance• Led, managed, and motivated a team of 69 staff, with an annual turnover of £38 million
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Assistant General ManagerNew Central Bmw William Jacks Group 1997 - 1998• Responsible for the overall performance of the sales department and the Aftersales department• Responsible for working in conjunction with our sister dealership• Received a nomination to become deputy principle over the two sites
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Sales ManagerNew Central Bmw William Jacks Group 1995 - 1997• Responsible for the performance of the BMW sales department• Led, managed, and motivated a team of 22 staff
Mark Hollands Skills
Mark Hollands Education Details
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St Andrews School Cobham
Frequently Asked Questions about Mark Hollands
What company does Mark Hollands work for?
Mark Hollands works for Vines Group
What is Mark Hollands's role at the current company?
Mark Hollands's current role is Head of Business ➟ 20+ years' experience in Automotive Business | Business Leadership | Project Management | Sales Management | Operations Management | Team Leadership | Mentor.
What is Mark Hollands's email address?
Mark Hollands's email address is ma****@****oup.net
What schools did Mark Hollands attend?
Mark Hollands attended St Andrews School Cobham.
What skills is Mark Hollands known for?
Mark Hollands has skills like Automotive, Vehicles, Customer Satisfaction, Automobile, Dealers, Automotive Aftermarket, Customer Retention, Sales Management, New Business Development, Dealer Management, Fleet Management, B2b.
Who are Mark Hollands's colleagues?
Mark Hollands's colleagues are Samuel Nobles, Maria Eley, Emma-Samantha Peat, Paul Taylor, Manish Ishvar, Leonard White, Josh Miles.
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Mark Hollands
Technology Leader | Digital Growth | Principal Consultant At Mercer Marsh BenefitsMid Sussex1thomsons.com1 +44 20 XXXXXXXXX
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