Mark Holly Email and Phone Number
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Solutions-oriented IT Professional with 14+ years of IT experience and leadership capable of supporting enterprise needs of mission critical business operations. Strong expertise in Windows and Solaris 10 Administration, Server Virtualization and Consolidation, and Business Continuity. Proven track record of designing and maintaining high availability and high visibility information technology services, as well as providing measurable results in terms of increased productivity, quality, and cost reduction. Hands-on experience leading all stages of system deployment, implementation, validation, support and planned maintenance. Excellent capacity for learning and adapting to new roles, products, and technology. A team player with excellent communication skills, who responds to customer needs, cares about people and produces timely, customer focused results.
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Information Technology Solutions ArchitectAbc Supply Co. Inc. Jan 2022 - PresentBeloit, Wi, UsLead overarching solution architecture design in the IT Operations space with a focus on ITIL Monitoring and Event Management and Service Operations practices. Responsibilities include the participation in the enterprise RFI/RFP process, provide technical strategy guidance, creation of architecture solution design and relevant architecture artifacts. Currently developing enterprise initiatives in AIOps platform selection, application decommission process, Splunk ITSI implementation and SN On-call escalation implementation. Review architectural designs, plans, etc. for technical correctness and compliance to ABC enterprise architecture standards. Provide solution-specific subject matter guidance. Review peers’ delivery artifacts throughout the development lifecycle to ensure technical soundness and compliance with standards. Evangelize EA standards while promoting efforts being taken within IT Operations.
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It Operations ManagerAbc Supply Co. Inc. Apr 2017 - Dec 2021Beloit, Wi, UsManagement of day-to-day level two End User Services enterprise support across 138 locations. Manage expectation of L&W business unit thru regular focus group meetings. Project milestones include the successful transition of enterprise POS system running on iSeries platform, 1000+ PC's, user email, mobile devices, desktop phones, printers, VPN tool, and branch CUG migration to new enterprise. Current projects include the consolidation of application and infrastructure system monitoring onto a single platform, implementation of new change control and problem management processes, transition of level two support for financial, driver dispatch and job scheduling systems and the physical re-location of all IT equipment at Chicago HQ to new site.
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It Team And Transition Lead - End User ServicesL&W Supply Nov 2016 - Mar 2017Chicago, Illinois, UsCollaborative design and transition of enterprise applications, servers, branch and corporate networks, computers, mobile devices and users to new enterprise. Oversight of level two day-to-day operations for PCs, mobile devices, branch networks and iSeries server hardware at 138 nation wide branches and corporate Chicago HQ -
It Administrator - Open Systems And StorageUsg Jan 2014 - Oct 2016Chicago, Il, UsSupported corporate HP-UX, VMWare RHEL 6.7 and iSeries servers. Administered HP 3Par and EMC DataDomains. Executed frequently planned and unplanned changes to server such as security vulnerability remediation, patching and OS upgrades. Platform audit SME for SOX compliance -
It Team Lead - Tier 2 Server And Storage OperationsExelon Jun 2013 - Dec 2013Chicago, Il, UsBackfill for manager position. Server service and incident management point of contact for corporate server fleet of 7,000+ Windows Server 2003/ 2008R2, Solaris 10, and AIX 6.x servers. Manage large project server deployments, relocations and retirements at critical and utility remote sites. Manage transition of in-sourcing server operations from external partner over period of six months. Consolidate legacy server operational processes, roles and responsibilities between two IT cultures for newly formed in-house server tier 2 team. Hire and onboard six+ resources. Manage twenty+ resources over three regions at four different sites with 24x7 coverage. Generate and provide monthly team metrics to senior management. Cross train UNIX and Windows resources to maintain a highly productive and available support environment. Disaster Recovery manager in annual exercise. -
It Technical Lead - Server OperationsExelon Jun 2012 - May 2013Chicago, Il, UsEscalation point for client issues and technical incidents on Windows 2008 R2, RHEL 6 and Solaris 10 servers. Deployed, relocated and retired Windows Server, Solaris and Linux RHEL physical and virtual servers. Ran network cables to switches underneath false floor when necessary. Created enterprise datacenter server inventory process utilized at three sites by operations teams. Led initiative to remove all unnecessary instances of root access and implemented a new temporary root access process. Maintained server license and vendor support contracts. Team SharePoint administrator. Budgeted and forecasted monthly costs against external partner expenses.
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It Unix Lead - Server OperationsExelon Jan 2009 - May 2012Chicago, Il, UsManaged health and coordinated changes with engineering to 450+ Solaris, AIX, HP-UX and Linux RedHat servers. Oversight of planned maintenance (OS patching, firmware upgrades and client requests). Maintained server compliance within Exelon security and configuration standards. Maintained server license and vendor support contracts for Oracle, IBM, HP and RedHat. Project lead in conversion of root file system from UFS to ZFS on 300+ Solaris 10 servers. Stream-lined Solaris build image with removal of several desktop tools which resulted in quicker deployment times and a more secure environment. Maintained server OS and hardware lifecycle plan and tracked delinquents in environment. Coordinated incident management resources and monitored issue until resolution. Managed operational workload for 10 contractors. Budgeted and forecasted monthly costs for contractors, licenses and team expenses. 24x7 availability with bi-monthly pager duty.
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It Wintel Server EngineerExelon Oct 2007 - Dec 2008Chicago, Il, UsDesigned and deployed Wintel server environments to client specifications. Supported base-lined Wintel systems with administration in IIS 6, SQL Server 2003, SharePoint 2003/2007 and VMWare vSphere. Managed deployment of monthly OS patches and annual service packs to 800 Windows servers. Tested, documented and deployed new Microsoft software and upgrades on the network as appropriate. Created and deployed enterprise W2K8 image for enterprise use. Created and deployed SCOM 2007 enterprise infrastructure. Acted as infrastructure point of contact for server hardware ordering. Streamlined order process with external partner. Team SharePoint administrator.
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Ad TraffickerTribune Interactive Sep 2006 - Oct 2007Zurich, Canton Of Zürich, ChManaged and supported online advertisements for three newspaper divisions. Inserted and QA'd new creative HTML/Javascript to ensure standards. Communicated ad campaign problems to sales team, proactively offered viable alternatives. Forecasted and updated advertising inventory as required, generated ad campaign reports, and worked with sales/marketing to develop new ad products across network of site. 24/7 pager duty rotation. -
Classifieds Technical Online SupportChicago Tribune Apr 2005 - Sep 2006Chicago, Illinois, UsManaged and supported various web-based products (Webadsplus and classifieds) thru email, phone and desktop support, resolved network feeds and ftp issues, resolved customer problems in a prompt and efficient manner to provide high level of customer satisfaction, approved ads to meet newspaper guidelines and took overflow inbound real estate sales calls. Call-center environment with heavy use of phones and email.
Mark Holly Skills
Mark Holly Education Details
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University Of Illinois ChicagoComputer Engineering
Frequently Asked Questions about Mark Holly
What company does Mark Holly work for?
Mark Holly works for Abc Supply Co. Inc.
What is Mark Holly's role at the current company?
Mark Holly's current role is IT Operations Solution Architect at ABC Supply Co. Inc..
What is Mark Holly's email address?
Mark Holly's email address is ma****@****orp.com
What is Mark Holly's direct phone number?
Mark Holly's direct phone number is +131243*****
What schools did Mark Holly attend?
Mark Holly attended University Of Illinois Chicago.
What are some of Mark Holly's interests?
Mark Holly has interest in Bodybuilding And Traveling.
What skills is Mark Holly known for?
Mark Holly has skills like Servers, Data Center, Virtualization, Disaster Recovery, Unix, Sharepoint, Visio, Solaris, Windows Server, Security, System Deployment, Vmware.
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