Mark Holroyd Email & Phone Number

Western Springs, IL, US

Devry University, Downers Grove, IL

• Hired and developed scheduling team to centralize course scheduling across the whole university, online and onsite saving $15 million in first year via the implementation of a student-level scheduling algorithm.
• Developed ‘click to accept’ student registration utilizing a mobile app for all 35,000 students with algorithm generated course recommendations – saving 78,000 advisor hours per year.
• Centralized scheduling of all faculty across the university to maximize revenue and reduce costs by $53 million.
• Partnered with Cisco in developing and scheduling ‘connected classroom’ courses across 27 US locations improving student satisfaction and completion rates.
• Utilized big data analytics to inform all course scheduling and real estate decisions for the university
• Operationalized innovative curriculum architecture solution, reducing costs by $12 million per year

Everest College, Skokie, Illinois

• Exceeded accrediting body placement benchmarks for all programs, removing campus from reporting status in first year and driving overall placement rate to be the best in the Division. Recipient of Corinthian Parthenon.
• Achieved net operating income of over 200% vs budget, and bad debt under 2%, growing student population by more than 10% to achieve profitability.
• Improved employee satisfaction by more than 10% in every category in first year. Improved student Net Promoter Score by more than 40%, one of the best improvements in the company.
• Recognized as best campus in division for lowest student attrition. Top 3 in entire company.

• Led 2-campus system through transition from a show cause status to achieve a 3 year grant of re accreditation for both campuses.
• Led Senior Management Team and oversee all aspects of school operations – Admissions, Student Accounts, Financial Aid, Education, and Career Services.
• Revised all major policies and procedures in admissions, financial aid, education and career services to achieve improvement in all areas and exceed minimum regulatory requirements in student retention, placement.
• Introduced Net Promoter Score (NPS) linked directly to individual manager goals. Improved NPS score each quarter.
• Managed full P&L/budget for the school operations including the on-going forecasting of enrollments, starts, revenue, operational costs, cash collections, and staffing.
• Worked with faculty and staff to foster a student-centered learning environment.

International Academy Of Design And Technology, Schaumburg, IL

• Provided leadership to the organization, its staff and programs in order to meet and/or exceed growth expectations. Met or exceeded every student start budget during 2009. Recipient of CEC Outstanding Leadership Award.
• Managed full P&L/budget for the school operations and met/exceeded budgeted revenue and net income while holding costs to within budgeted levels. Increased revenue by more than $1 million.
• Grew student population by more than 45% over an 18 month period. Moved the school from reporting status with ACICS for student retention to lead the division in student retention. Recipient of the CEC student.
• Developed and implemented strategic and operating plans. Removed the school from reporting status with ACICS for student placement to exceed minimum required placement rates in all programs.
• Provided leadership to ensure customer service excellence including standards, measures, training, and action plans to improve customer service. Implemented Net Promoter Score (NPS) to improve student satisfaction.
• Fostered partnerships with government, accrediting agencies, local communities in order to promote the school, its programs, and outcomes.

International Academy Of Design And Technology, Chicago, IL

• Managed Academic Department; 7 Program Directors, Library, Learning Center, Student Services, 26 Full Time Faculty, 170 Adjunct Faculty.
• Maintained compliance of all programs (Game Design BFA, Interior Design BFA, Fashion Design BFA, Merchandising Management BA, Advertising and Design BFA, Information Technology BS, Graphic Design BFA/AAS, Multimedia.
• Profitably managed all aspects of academic delivery of programs including converting from a 3-quarter credit to a 4-quarter credit delivery system. Reduced Academic Department expenses through efficient management of.
• Supervised 32 adjunct instructors and 6 full time instructors. Interview and hire all new faculty.
• Managed project team that included the Registrar and MIS Director to implement changes in registration procedures. Developed a scheduling application to track and process student registration.
• Winner of several awards for student retention.

Mba, Business (Technology Management)

Ma Module, Curriculum Design

Ba(Hons), Liberal Arts

Higher Btec, Biochemistry

Btec, Laboratory Science And Administration