Mark Holtkamp Email & Phone Number

Glen Allen, VA, US

Glen Allen, Virginia, US

Risk Management Director leading a group of first line risk managers and serving as a senior relationship manager for Bank Technology, Operations and Digital business functions.

Mclean, VA, US

Risk Advisor providing support to Commercial Operations' Enterprise Payments organization. This group is responsible for processing millions of payment transactions via ACH, wire, RTP and check across the enterprise totalling ~$4 trillion annually. Duties include leadership consultation on risks, controls, risk assessments, audits, exams, issue recovery.

Mclean, VA, US

I was co-program lead on a multi-year legal and regulatory compliance oversight project. Utilizing cross-functional project management skills to track several hundred tasks, weekly status updates and bi-weekly and monthly executive updates for a program designed to enhance Federal and State law and regulatory applicability across all Capital One business.

Mclean, VA, US

Responsible for leading a team of process and software engineers that assess Capital One's digital properties (e.g. web and mobile pages and sites) to ensure conformance with universally-recognized web accessibility guidelines. The goal of testing is to ensure properties are properly configured and coded to allow actual, and prospective, customers with.

Mclean, VA, US

Managed all risk and governance activities supporting the Digital organization including audit and regulatory interactions, new initiative governance reviews, compliance monitoring and testing, top risk identification and mitigation, policy/procedure documentation and risk event/issue management.Accomplishments:- Overhauled and right-sized the team.

Mclean, VA, US

Managed risk and governance activities as part of a broader networked Risk Office supporting Retail Bank Operations. Responsibilities included audit and exam coordination, top risk identification and mitigation, business continuity support, policy/procedure documentation and risk event/issue management.Accomplishments:- Successfully mitigated a consent.

Mclean, VA, US

Led compliance and regulatory governance activities supporting National Direct Bank, Capital One's online direct banking group (pre-ING acquisition). Responsibilities centered around Call Center and Back Office Operations as well as core risk management activities governing new deposit product launches.

Mclean, VA, US

Performed operational efficiency reviews and audits of key processes within the Card Operations group including Payment/Remittances, Payment Investigations, Embossing and Statement Operations. My last audit as a member of this team was of the National Direct Bank group which afforded me the opportunity to join this small, but growing team focused on online.

Richmond, VA, US

Performed key account reconciliations and month-end reporting activities while in Accounting. While in Audit, reviewed the operating practices for all internal departments against accepted standards to include the branches, Call Center, Mortgage & Loan departments, Credit & Debit cards and Information Technology.