Mark Holyoke
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Mark Holyoke Email & Phone Number

Director of Customer Success at Web Solutions NYC
Location: Greater Tampa Bay Area, United States 7 work roles
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Current company
Role
Director of Customer Success
Location
Greater Tampa Bay Area, United States
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Mark Holyoke is listed as Director of Customer Success at Web Solutions NYC, a with 24 employees, based in Greater Tampa Bay Area, United States. AeroLeads shows a matched LinkedIn profile for Mark Holyoke.

Mark Holyoke previously worked as Director | Commerce Practice at Gbit (Global Bridge Infotech Inc) and Fractional Sales Leader at Commerceblitz.

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Web Solutions NYC

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Profile bio

About Mark Holyoke

Experienced eCommerce Executive and Consultant with a demonstrated history of leveraging analytical insights to help achieve remarkable growth in the digital realm. I specialize in crafting effective digital strategies, precision planning, and adept account management to deliver outstanding results. With a knack for cultivating strong client partnerships, I leverage my business development expertise to unlock novel revenue streams. My background in consulting is complemented by a strong proficiency in web development optimization, allowing me to streamline operations, enhance online visibility, and drive businesses toward unprecedented achievements. I possess a diverse skill set encompassing digital strategy, operational leadership, and consultancy, designing solutions that seamlessly merge innovation with practicality, ensuring enduring success in the ever-changing eCommerce landscape.I have excelled in leadership positions, and I pride myself on my ability to build consensus with cross-functional teams and maintain open lines of communication internally and externally. In addition, I consistently lead by example, encouraging maximum potential, performance, and dedication in my team.Highlights of my Career:• Curated the narrative for agency responses, proposals, and negotiations, addressing strategic, technical, and hybrid RFP inquiries, and adeptly compiling conclusive response documents.• Spearheaded a diverse team of 13 individuals encompassing strategists, researchers, creative minds, and marketing technologists, effectively guiding, and coordinating efforts.• Supervised scoping engagements and documented integrations across technology, sales, and marketing.

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Mark Holyoke's current company

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Web Solutions NYC
Web Solutions Nyc
Director of Customer Success
Florida, United States
Employees
24
AeroLeads page
7 roles

Mark Holyoke work experience

A career timeline built from the work history available for this profile.

Director | Commerce Practice

Current

Greater Tampa Bay Area

GBIT is an award winning global consulting and services company. Our expertise has organically lead GBIT into the Commerce space by effectively solutioning needs for both agencies and directly for clients.We take a holisitc approach to engagement. Our view is that partnering with an agency to help grow your business online should be agile enough to be what the client needs. While we have systematically built out a functional development process and methodology, we don't believe in forcing clients to adhere to our rate cards, development cycles, preferred technologies, etc. Each use case will be different, and we believe in treating them as such. In short, an agile agency.We have demonstrated expertise and certified experts in the Magento, Adobe Commerce, BigCommerce, and Shopify platforms and hundreds of technologies that integrate with them. We have also developed numerous headless and composable commerce sites utilizing cutting edge technologies that allow clients to grow their business with no boundaries on future expansion.I am leading our expansion in the North American market, bringing GBIT's approach to any customer or agency that desires a malleable partner.

Jul 2024 - Present

Fractional Sales Leader

Greater Tampa Bay Area

Vendors, Manufacturers & Distributors, Retailers and Importers look to CommerceBlitz when they need inventory management solutions that are easy to adopt and automate their ordering, warehousing, and product management workflows.

Jan 2024 - Jun 2024

Director Of Ecommerce Solutions

Greater Tampa Bay Area

We are an eCommerce agency that provides design, technology, and marketing services for B2C and B2B brands to enhance ROI and achieve continuous growth.Create and implement long-term strategies for the eCommerce solutions of clients. Inspired team by providing them with clear direction and encouraging their creativity, openness, and commitment to teamwork. Utilize a complete JavaScript technology stack in custom application development for optimum client satisfaction. Manage B2C and B2B brand design, tech, and marketing services to guarantee increased ROI and sustainable expansion.• Oversee a team of highly skilled professionals who specialize in developing, managing and scaling eCommerce platforms such as Adobe Commerce, BigCommerce, and Salesforce Commerce Cloud.• Supervise the delivery of various digital marketing services, including search engine optimization (SEO), social media optimization (SMO), search engine marketing (SEM), and marketing automation. • Effectively monitor the migration of eCommerce platforms, ensuring seamless transitions and mitigating any potential disruptions for our esteemed clients.

Apr 2023 - Dec 2023

Practice Lead And Director, Commerce Platforms At Utopia Commerce

Greater Tampa Bay Area

Residing at the intersection of Business + Emerging Technologies + Commerce + Design + Operations.Utopia exists because we recognized that we have something valuable to offer by way of our collective experience, connections, knowledgebase, and success stories. We are uniquely positioned to provide comprehensive solutions that center around the digital experience, but our consultative services are limitless by way of our expansive network of trusted partners.Simply put – We want to be the ultimate partner. Our customers sleep better at night because they know we have their back. We’re curious and want to understand the problem(s) they are struggling to solve, while looking for opportunities to reduce or eliminate friction wherever we can. We introduce new ideas and concepts, provide sound solutions, and put a lot of emphasis on training and knowledge transfer. We can work with any level of an organization, but our focus will be engaging at the most senior levels.Functioned as subject matter expert (SME) in eCommerce platform space in requirement gathering, strategic design, and solution delivery, and developing and implementing a Go-to-Market (GTM) strategy. Offer full-service digital-immersion solutions to customers and tap into your extensive network of well-known partners to provide advice. Use of best in class partner resources and knowledgeable personnel to accelerate transitions, boost productivity, and enhance performance.• Oversaw scoping engagements and documenting integrations across technology, sales, and marketing.• Engaged as a primary Point of Contact (POC) with third-party vendors.• Received excellent and positive feedback consistently from high-end clients.

Jun 2020 - Mar 2023

Director Of Ecommerce Solutions

Greater Tampa Bay Area

I serve as the tip of the spear in all communications with prospective customers. I am also responsible for managing channel partnerships as well as offshore teams.Monitor the development, execution, and strategic coordination of extensive online sales and marketing engagementss. Improve and facilitate efficient interdepartmental coordination to maintain uninterrupted operational flow. Ensure continuous monitoring of industry trends, cultivating innovative digital strategies to enhance our client's online presence and overall performance.• Achieved success by crafting the narrative for agency responses, proposals, and negotiations, skillfully addressing strategic, technical, and hybrid RFP inquiries, and adeptly compiling conclusive response documents.• Directed a diverse team of 13 individuals encompassing strategists, researchers, creative minds, and marketing technologists, effectively guiding, and coordinating efforts.• Drove training of customer teams in the utilization and proficiency of the solutions and products provided.• Regulated all pre-sales correspondence, encompassing both internal and external channels.

Aug 2016 - Mar 2023

It Outsourcing Consultant

Providence, Rhode Island Area/Washington D.C.

Conducted an evaluation of clients' technological needs, identified appropriate areas for outsourcing, and formulated tailored outsourcing strategies. Performed thorough assessments of existing IT systems, offering suggestions for suitable vendors, assisting with contract negotiations, and supervising the smooth transition and integration of outsourced services. Supervised vendor relationships, conducted quality monitoring of services, and ensured alignment with business objectives. Implemented strategies to enhance cost-efficiency while maintaining stringent data security standards.• Engaged as an analyst providing consultation services on unauthorized IT expenditures within an Enterprise organization.• Pinpointed inefficient procedures, introduced key performance indicators, and educated and developed management, saving the company hundreds of thousands of dollars. (YoY - 2014 to 2015: $162K 2015 to 2016: $207K)

Aug 2014 - Jul 2016
Team & coworkers

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FAQ

Frequently asked questions about Mark Holyoke

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What company does Mark Holyoke work for?

Mark Holyoke works for Web Solutions NYC.

What is Mark Holyoke's role at Web Solutions NYC?

Mark Holyoke is listed as Director of Customer Success at Web Solutions NYC.

Where is Mark Holyoke based?

Mark Holyoke is based in Greater Tampa Bay Area, United States while working with Web Solutions NYC.

What companies has Mark Holyoke worked for?

Mark Holyoke has worked for Web Solutions Nyc, Gbit (Global Bridge Infotech Inc), Commerceblitz, Ziffity Solutions Llc, and Utopia Commerce.

Who are Mark Holyoke's colleagues at Web Solutions NYC?

Mark Holyoke's colleagues at Web Solutions NYC include Robert Kamiński, Chris B., Sanjay Kumar, Maciej Donarski, and Tomasz Pląska.

How can I contact Mark Holyoke?

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