Mark Hoogsteyns Email & Phone Number

Mount Gravatt, Qld, Au

Brisbane, Queensland, Australia

Supporting LJM clients with safety leadership and culture based services.

Brisbane, Sydney, Melbourne & Kualu Lumpur

Servicing the public and private sector in Australia and NZ, offering organisational transformations, digital readiness, values-based strategies, and culture improvement services.We are a networked consultancy group offering top-tier capability without the top-tier overheads. Our clients come from a broad range of sectors such as energy, health, community, housing, resources, and construction to name a few.

Sydney, New South Wales, Australia

1. Salesforce property management system development and implementation 2, Provider Performance Framework project (compliance and governance). Included implementation of Salesforce system to manage property, asset, cases, compliance and contracts. This incorporated Einstein Analytics - Salesforce BI tool. OCM across whole sector including internal owning organisation and external rental providers.3. Program management - FACS/DCJ machinery of government transition to DPIE4. Aboriginal Housing Rent Calculator upgrade5. Review and upgrade Business Continuity Plans6. Develop fraud risk assessment

Brisbane, Queensland, Australia

1. Leadership & Culture Specialist at Digital Application Services. - Facilitating values based strategic planning, future state definition and transition planning/execution- Digital hospital readiness plans including impact analysis, change communication and engagement plans- Digital hospital Target Operating Model review and implementation – working with clinicians to improve accountability for operations- DAS, TSB, eHealth Queensland ‘values based’ strategic planning to effect cultural change- Develop business models for new robotics, automation and innovation team- Significant amount of facilitation (over 350 leaders and employees) as well as targeted leadership coaching2. OCM Lead for the Interoperability Project - developing change and engagement planning for project, together with undertaking Organisational Change Management for highly impacted BAU business units - included resolving industrial disputes.

Brisbane

Mediasphere is a global leader in the development of SaaS applications for the corporate training and professional development markets. The PowerHouse Hub Software Suite provides intuitive online solutions for training, compliance, performance management, CPD professional portals, talent management and industry certification. In July 2016, the PowerHouse software was awarded as a global Top 10 LMS provider. They provide portals to clients in all countries and currently service over 1,200,000 online learners. www.powerhouse.com.au My Potentia is the world’s most comprehensive digital, psychological assessment tool that is language free, culture fair and does not require a minimum level of literacy, experience in a ’test’ environment, prior learning or education. Communication is via a series of non-verbal hand gestures embedded in the assessment tool. www.mypotentia.com.au

Brisbane, Australia

As the global leader in safety at work, DEKRA Insight is a consulting and business partner to many of the world’s largest chemical, oil and gas, transportation, utilities, pharmaceutical, and agriculture companies. They bring a passionate, scientific approach to the process of guiding clients’ evolution of their organisational culture, leadership and operational environments. My role involved:• Opportunity sourcing, development and management • Strategic selling at “C” level• Relationship management and project implementation• Succeeded in developing alternate market, after traditional O&G & Resources crashed

Brisbane, Australia

Assists organisations improve internal processes and manage resources effectively. A key focus was to demystify the complexities viewed around management systems, particularly to those requiring third party certification such as AS4801 Safety, ISO14001 Environment and ISO9001 Quality.Example project: Origin Energy APLNG 2014Project: Level 1, 3rd Party Safety and Operational Audits for CSG proponent and EPCMRole: Lead Auditor/Auditor

Brisbane

FKG was a family owned, diversified Construction, Development, Civil, Equipment Hire and Hydraulic group that employed over 600 staff across 5 office locations and 75 project sites.• Responsible for Human Resources, Culture, Strategic Planning, Systems, ICT, Safety, Quality, Environment and Marketing• Manage people and culture change • Operational improvement

Toowoomba

Wagner’s was a family owned construction supply company (concrete, quarry materials and transport services) that employed over 1000 employees and 90 odd contractors in Australia as well as an additional 250 staff overseas.• Strategic and operational HR and safety• Developed HRM strategy• Implementation of the SAP HR/Payroll • Improved culture• Implemented new industrial agreements

Brisbane

During this period I ran my own successful Management Consulting firm and conducted a number of assignments as outlined below: (Recommenced the business in 2012)• PM - Strategy & Workforce Planning, Business Transformation Program, Ipswich City Council (Fujitsu)• PM - Service Management, Queensland Police• Consultant - Strategy planning for Water Quality and Coastal Development division of GBRMPA• Consultant – Safety Group, Ergon Energy• PM - Personal Insurance Claims Event Response Management, Suncorp• Consultant - JCU - undertook due diligence on private information technology institute in Sydney• Consultant - Start-up, Code Valley. Business Strategy, Marketing Plan and Capital Raising (AUS & USA). • Consultant - HR/Change Management/Training Needs Analysis, News Limited• Consultant - Performance Management & Advance Project Management, Wilh Wilhelmsmen Malaysia

Townsville

Lectured in the following subjects during this period:• BU5106 Entrepreneurship - MBA Program • MG3774 Strategic Management - 3rd year Bachelor of Management• MG1731 Principles of Management - 1st year Bachelor of Management• MG3735 Entrepreneurship - 3rd year Bachelor of Management

• Brand Awareness• Business Development• Service Delivery Management• Project Management.

Brisbane, Australia

FOCUS: Resource Management, Project identification, initiation, management and focus.Overall responsibility for Mine Safety, Tenure, Environmental Management, Gas & Explosives Safety and Administration. Responsible for 55 staff in 6 offices, a $4.8M operational budget.

Townsville

FOCUS: General Management, Business Development, Business Consulting Services, HR & IR ServicesQCCI was the peak employer business and industry association in Queensland. It is a registered Union for Employers providing an array of services (Industrial Relations, Workplace Health & Safety services, Quality Assurance services and general Human Resource) to member businesses.

Townsville City Council

Brisbane, Australia

As it was named at the time, the Department of Employment, Vocational Education, Training and Industrial Relations (DEVETIR) had the divisions of TAFE Qld, Qld Industrial Relations, Qld WH&S, Qld Workers Compensation, Qld Employment and Training and Qld Human Resources Systems Branch (HRSB). At commencement, as an Internal IT auditor, a colleague and I were assigned the operational audit of HRSB. HRSB, developed, maintained and operated the $3.3B p.a. 'all off government' payroll and HR systems. We discovered a myriad of significant problems – and I was asked to fix them by the then Minister.I implemented the 26 recommendations of the audit and fulfilled the Ministers wish to relieve the department of the payroll operation after successfully undergoing a due diligence by CITEC.During the same time, I was promoted to the role of Manager Business Strategy, Information Technology Branch, I was responsible for the management of the research and development team who had the prime responsibility of developing an I.T. architecture for DEVETIR. This involved a considerable amount of Business Process Re-Engineering, workshops and cross sectional analysis of the organisation. I also undertook reviews of the WH&S Divisions Oracle systems as well as the TAFE Student Management systems.

Townsville, Brisbane And Mount Isa

As it was known then - MIM Ltd (including TTS Transport and MIM Holdings subsidiaries)Commenced as a Trainee Programmer and ended up managing the IT section within 6 years. As IT Superintendent it was my responsibility to manage the day to day operations of computer systems, administer the local and wide area voice and data communication networks and supervise permanent and contractor staff. I was also responsible for the overall system development, project planning, leading and implementing.In 1989, I was instrumental in the development and implementation of a national freight management system. As project leader I was responsible for the hardware and software selection (Unix/Oracle), development of the application, installation in 16 locations around the country, implementation and user training. My last few months with MIM were spent at Mount Isa where I was seconded as a Senior IT Auditor. This gave me a great introduction to broader business improvement processes.

Mba, Business

Grad Cert Management, Management

Assoc Dip Business, Information Technology