Mark Horan Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Dealing with Service/Parts customer queries over the phone and via email.• Ensuring all service bookings and part queries were managed efficiently.• Providing general administrative and clerical support.• Processing cash daily and taking payments both physically and over the phone• Ensuring that all documentation is processed and filed daily• Upselling any extra identified VHC work and monitoring completion times.• Invoicing of completed work with relevant explanation to customers.• Ensuring all Customer Relations Procedures are maintained to high standards.• Working closely with the Service and Parts managers to improve efficiencies.• Carrying out multi-drop parts deliveries to customers nationwide in Ireland.

Hewlett-Packard Enterprise Leixlip

Employed by Cpl I work on the St. James's Place IT Service desk as a Technical Support Analyst Level 1.5 My job consists of the following:• Providing technical support to VIP Partners, Seniors Partners, Partners, support staff & SJP employees • Providing Network support and troubleshooting (LAN/Wifi)* Support of Citrix (Receiver and CAG for Windows & Mac OS)* Support of MS Office Suite 2007-2013 versions* Mail configurations & support* Support of Onedrive (office 365)* Support software (SWIFT), for business.* Working with ESD ticket logging system * Supporting Windows 7 & 8 OS* Supporting Mac XOS (Outlook, VPN and Intranet)* Providing Quality customer service & support* Technical support on hardware, installations & troubleshooting (printers & scanners)* Dealing with Escalations* Supporting Symantec Encryption (PGP)* Supporting company specific applications on iPhone/iPad* Supporting Exchange Active Synch accounts on iPhones/Ipad* Providing Remote support assistance through Go To Assist & Teamviewer Software

Leixlip

At Hewlett-Packard Enterprise I work on the HP Service desk as a technical support analyst. On the HP service desk my job consists of dealing with customers via telephone and email on a daily basis. My main priority is trouble shooting customer problems and creating ticket escalations in an affective and sufficient manner so to meet SLA.

Boot Road, Dublin

- Meeting and greeting service customers.- Providing accurate service quotations.- Confirming scheduled service appointments by telephone.- Conducting post-repair follow ups.- Answering customers’ questions regarding technical problems, warranties, services and repairs.- Liaising with service manager.