Managing all social media channels, with strategy and campaigns and sustain our very engaged audience while still increasing brand awareness. Keeping in touch with social media trends and adapting this for our own followers. Improve our social media presence and campaign efficacy. Works with various company departments to promote overall brand through social media channel, from commercial plans to PR campaigns and maintain the relationship with our Customer Service Teams to retain the… Show more Managing all social media channels, with strategy and campaigns and sustain our very engaged audience while still increasing brand awareness. Keeping in touch with social media trends and adapting this for our own followers. Improve our social media presence and campaign efficacy. Works with various company departments to promote overall brand through social media channel, from commercial plans to PR campaigns and maintain the relationship with our Customer Service Teams to retain the consistent tone of voice across our networks. Monitor brand mentions and industry news to protect the brand and make others aware of any crisis issues to contain and plan before they explode. Show less

Managing the Screwfix Community, moderating and gaining insights from our members reporting thoughts and trends. Implementing the change from a Jive platform to Xenforo forum.