Client: Best Buy Canada Ltd.

Client: Best Buy Canada Ltd.

Client: Best Buy Canada Ltd.

Client: Best Buy Canada Ltd.

Business Analyst in Business Information Office.Support Service initiatives:Implementation of RF Guns for Service department.Implementation of Service DataMartParts Procurement initiatives.Data Integrity initiatives.Third Party Warranty Provider initiatives.Associate of the Month - June 2005

Associate of the Month - June 2005Associate of the Month - February 2003Associate of the Month - October 2002

Business Analyst. Involved in requirements, testing and implementation of new initiatives for Service department. Focus on how the Clarify application could be used to support initiatives.Administrative support for the Clarify application.Associate of the Month - February 2003Associate of the Month - October 2002

Project Manager. Involved in requirements, testing and implementation of new initiative for Service department. Primary focus on how the Clarify application could be used to support the initiative.Administrative support for the Clarify application.Involved in initiative to update the Clarify application to support the Best Buy brand.

Support all aspects of the Clarify application.Responsibility for Service Reporting, 2 direct reports.Involved in outsourcing initiative for Reverse Logistics - Returns portion of business to Genco.Involved with requirements and developed test requirements, performed systems test, integration test, training and deployment tasks.Involved in implementing reverse logistics disposition logic.

Associate of the Month - April 2000

Technical trainer and administrative support for the Clarify application. Developed SOP's, CBT's and Online help related to Clarify application. Key contact for Clarify administrative support functions.

System Administrator - ServiceAssigned to Renaissance Program. Worked on implementation of the Clarify application and its integration with other corporate systems for the Service department.In depth involvement with:Functional requirements, detailed requirements, system test, integration test, performance test, data setup, configuration, application security, user acceptance test, deployment, training and support.Associate of the Month - April 2000

Team Lead, Western Service Depot- worked as a senior team member implementing policies and procedures.

- Service Depot - Testing computers & printers to ensure they were defective and eligible for vendor return. Repaired units for open box sale.- Performed Receiving, Shipping, RTV, Write-Off, Sorting, Inventory Control Functions.- Store Technician - In-store technical support for customers. Software and Hardware install, configuration and repairs.- Depot Technician - bench repairs on computers and printers- Build to Suit - worked in all facets of operations related to our… Show more - Service Depot - Testing computers & printers to ensure they were defective and eligible for vendor return. Repaired units for open box sale.- Performed Receiving, Shipping, RTV, Write-Off, Sorting, Inventory Control Functions.- Store Technician - In-store technical support for customers. Software and Hardware install, configuration and repairs.- Depot Technician - bench repairs on computers and printers- Build to Suit - worked in all facets of operations related to our internal computer build-to-suit initiatives. Show less

Computer Sales

Computer Sales & ServiceData Networking

Computer Sales & ServiceData Networking

Build, Package & Ship Personal ComputersTechnical Support and RepairsCorporate Service - Onsite Installations, RepairsComputer Networking