An experienced, enthusiastic, confident and highly motivated operations manager with a proven track record of delivering at both regional and national levels, in increasing turnover, driving profit growth, and improving operational effectiveness. Significant experience in managing direct and sub-contract labour to attain both operational and financial targets, always ensuring that the customer and business needs are at the core of the decision making process. Proven leadership skills involving managing geographically dispersed teams, developing and motivating teams to achieve their objectives within pressurised customer-facing environments, with a passion for quality and customer satisfaction and with a strong focus on recognising, developing and promoting talent within my business stream.