Mark Howard Email & Phone Number

Limerick, County Limerick, Ireland

Castletroy, Co. Limerick, Ireland

Day to day processing work, quality checks and assurance.Day to day oversight of processing quality and timeliness in India, seeking appropriate information from local management there where requiredEscalation point for unresolved issues to the India TA team.Day to day client reporting - Prediction reports, cash reportsWorkflow queue management and analysisAchievement of monthly KPIsProcedure maintenance following the change control processCompliance with regulations and attainment of client specific processing requirementsMaintain a close working relationship with other areas, such as New Business, ICM and other internal areas such as the Relationship Managers.To work with the team, internal departments and group projects area on any allocated projects.Ensure that appropriate segregation of duties controls are in place at all times

Limerick, County Limerick, Ireland

Limerick, Munster, Ireland

County Limerick, Ireland

Killaloe, Munster, Ireland

Originally hired as a cashier and promoted quickly to Deputy Manager Collect payment for bets quickly and efficientlyDeal with difficult customers politely but firmlyDemonstrated extensive product knowledge and knowledge of Terms & ConditionsMonitoring large bets and reporting to Head Office as appropriate

Killaloe

Milton Keynes, United Kingdom

Used a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etcWorked to a high level of accuracy at all times verifying key information. Liaising with staff in other departments and with external contactsOrganising and storing paperwork, documents and computer-based informationPhotocopying and printing various documents

Oakley, Bedford

Used a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc.To produce correspondence and documents and maintain agendas, records, spreadsheets and databasesBooking rooms and conference facilities as well as attending meetings, taking minutes and keeping notesLiaising with staff in other departments and with external contactsOrdering and maintaining stationery and equipment

Killaloe/Ballina, Co. Tipperary

- Responsible for general upkeep and appearance of premises- Advise customers on a wide range of products- Deal with difficult customers politely but firmly- Train in new staff- Observe workplace hygiene, occupational health and safety, and security procedures- Collect payment, operate cash registers and give change

Level 9 Professional Diploma In Data And Analytics In Financial Services, Business/Office Automation/Technology/Data Entry, Merit

Received a result of Merit (2.1) in Data and Analytics in Financial Services with a particular focus on how to implement data.

Certificate In Equine Business, Equine Business, 2Nd Class Honours, Grade 1

B.A. (Honours), Business Studies And Event Management

Pass, Leaving Cert