Day to day processing work, quality checks and assurance.Day to day oversight of processing quality and timeliness in India, seeking appropriate information from local management there where requiredEscalation point for unresolved issues to the India TA team.Day to day client reporting - Prediction reports, cash reportsWorkflow queue management and analysisAchievement of monthly KPIsProcedure maintenance following the change control processCompliance with regulations and attainment of client specific processing requirementsMaintain a close working relationship with other areas, such as New Business, ICM and other internal areas such as the Relationship Managers.To work with the team, internal departments and group projects area on any allocated projects.Ensure that appropriate segregation of duties controls are in place at all times

Originally hired as a cashier and promoted quickly to Deputy Manager Collect payment for bets quickly and efficientlyDeal with difficult customers politely but firmlyDemonstrated extensive product knowledge and knowledge of Terms & ConditionsMonitoring large bets and reporting to Head Office as appropriate

Used a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etcWorked to a high level of accuracy at all times verifying key information. Liaising with staff in other departments and with external contactsOrganising and storing paperwork, documents and computer-based informationPhotocopying and printing various documents

Used a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc.To produce correspondence and documents and maintain agendas, records, spreadsheets and databasesBooking rooms and conference facilities as well as attending meetings, taking minutes and keeping notesLiaising with staff in other departments and with external contactsOrdering and maintaining stationery and equipment

- Responsible for general upkeep and appearance of premises- Advise customers on a wide range of products- Deal with difficult customers politely but firmly- Train in new staff- Observe workplace hygiene, occupational health and safety, and security procedures- Collect payment, operate cash registers and give change