Mark Imanuel Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

• Build, develop, and retain a team of Performance Specialists that focus on overall performance and communication of Evolve’s listings • Measure team and individual performance using various agreed-upon metrics visible in internal reporting tools • Coach and assist team members in setting and achieving individual career development goals • Identify new ideas and develop process improvements directly related to the Performance Specialist team goals and job functions• Coach team members on utilizing data analysis to effectively communicate Evolve’s pricing and performance strategies to owners• Collaborate with leaders throughout the company to develop and improve on strategies and best practices as it relates to listing performance •Assist with performance-related customer escalations

Denver, Colorado, United States

• Oversee a team of up to 10 Support Specialists• Motivate and engage the team• Provide individual 1x1 employee coaching• Identify and solve for daily inefficiencies• Collaborate with all customer-facing teams as well as other departments• Help mediate high-level customer issues

Broomfield, Co

Responsible for managing Vacation Rental rooms inventory through the Vacation Rental booking channels.Ensures that the inventory is allocated and restricted properly in order to maximize revenue and profits, including optimization of Rooms Inventory.Builds all rates, packages, and hotel sales strategy information into the Vacation Rental (s) inventory systems. Work with the Resort Revenue Management team to maintain rental status of units in the property management system and Vacation Rental inventory systems. Take responsibility for and produce weekly, Monthly and Annual reports at the unit, property, Resort and Company level.• Manage room Inventory, rates, restrictions in the vacation rental inventory & revenue systems• Works with resort & Hospitality Marketing to ensure photos and rates are up to standards.• Serves as the company and industry expert in the Vacation rental market.• Ensures that the Resort’s sales strategies are effectively translated into Vacation rental systems.• Develop and implement effective SOP’s for bringing on and removing Vacation Rental units • Develop and deliver Vacation Rental specific training to the Reservation Call Centers• Utilizes systems and tools to ensure that revenue and profit are maximized.• Responsible for understanding competitors pricing through all booking channels.• Expert experience with property management, LMS, reservations, & Tour Partner.• Excellent knowledge of condominium inventory.• Knowledge of Revenue Management concepts, tactics, and processes.

Broomfield, Colorado

• Post expenses and revenue corrections• Post checks, payment research, bank reconciliation• Close month and distribute statements• Manage Association agings and delinquent accounts procedures• Enter general ledger journals• Reconcile balance sheet accounts• Collect appropriate withholding taxes for foreign owners• Association dues posting• Report financial status to title companies at sale of property.• Create new and purge old owner records• Extensive customer service

Keystone Lodge & Spa

FY 158.8% revenue growth 8.1% EBITDA growth10% RevPar growthEstablished early check in fee program.Set up new text to receive car from valet program.•Great financial management experience (e.g., ability to analyze P&L statements, develop operating budgets & forecasting).•Coordination of Conference Group rooming list and special requests. •Strong knowledge of LMS property management system. •Member of LMS Area Experts.•In-depth technical proficiency in Microsoft applications.•Strong ability to solve problems - identifies and finds solutions.•Considerable legal knowledge related to hotel issues.•Excellent communication skills - both verbal and written.•Excellent organization and time management skills.•Remarkable interpersonal skills.•Excellent listening skills. •Exceptional ability to work well in a team.•Uncommon ability to adaptable easily and learn quickly.•Enviable ability to multi-task, remain calm and professional under stress.•Exceptional ability to maintain a positive attitude, handle conflict and confrontation.•Proven ability to establish structure and discipline in a department. •Directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.•Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns.•Formalized on-boarding training for all new hires; Front Desk, Guest Services, Concierge, and Valet. •Management & leadership development of 26 employees.•Initiate and implement up-selling techniques to promote hotel.

Keystone Lodge & Spa

-Budgeting, Forecasting and P&L Review-Help with Room Rate Strategy -Rooms Inventory to maximize revenue-Formalized on-boarding training for all new hires Font Desk, Concierge, PBX, Valet and Bell staff -Continual Development of Guest Service Enhancement Programs-Coordination of Conference Group rooming list and special requests-Guest Billing-Payroll-Scheduling-Hiring

Keystone, Colorado

Took photos of guests on the mountain

Denver, Colorado

Snowboarder Magazine freelance Transworld Snowboarding freelancerSnowboard Colorado freelancerWeddings, Engagement Photos, Family Portraits, Action Photography

Anaheim, California

Attractions HostVoice OverGuest Service

Ba, Criminal Justice And Corrections

Associate Of Arts (Aa), Photography