Mark Iverson Email & Phone Number

Cardiff, Wales, United Kingdom

Responsible for the successful onboarding of clients, including complex API integration and platform migration projects, ensuring high levels of client satisfaction.Leading a team of Project Managers, Solutions Consultants and Onboarding Consultants to ensure an orderly, smooth and high-satisfaction transition from sale to BAU.Working closely with cross-functional teams including engineering, design, sales, and customer support to ensure the successful delivery of products to meet our customer needs and drive business growth.

Caerphilly, Wales, United Kingdom

Appointed Head of Integrations for the UK, responsible for driving sales and enhancing all products delivered via the company’s Connect API to new and existing customers.- Delivered an increase in all Connect API users and revenue by 53% and 28% respectively.- Consulted with Account Managers and their larger clients to provide solutions for integration projects.- Implemented integration trial and tracking process which saw increase in created trials by over 42%.- Launched Solutions Directory linking customers and partner developers resulting in 20% boost in leads.- Marketed the benefits of integrating with Creditsafe data via online media e.g. Webinars, LinkedIn

- Pioneered trading strategies in the Cricket segment, leveraging the Betfair Exchange.- Developed and implemented performance improvement systems, including data analytics tools and models.- Successfully recruited and managed a team of developers in India for bespoke data collection applications.- Launched 'Soccer In Play' app on the iOS app store, achieving over 50,000 downloads.- Organised and delivered the successful ‘Sports Trader Roadshow’, securing sponsorship from Betfair.

Cardiff, Wales, United Kingdom

Lead Project Manager. Responsible for website and product launches. Assigned responsibility of expanding the Creditsafe business into four new European markets.- Formulated business cases for Creditsafe’s expansion into each market.- Sole end-to-end project management for each business roll-out. - Led launch of new Group website and internal systems, catering for 120,000 users in budget and on schedule.- Mentored junior project managers, enhancing team capabilities.- Became Prince2 Practitioner certified.

Cardiff, Wales, United Kingdom

Successfully promoted to lead the global Creditsafe Group Product suite. Located at head offices in Cardiff Bay. - Fostered strategic partnerships to enhance the Group's product portfolio and market presence.- Led the successful delivery of both new and existing product initiatives, ensuring timely completion.- Collaborated closely with internal stakeholders worldwide to effectively launch and market products.- Authored comprehensive functional requirement documents to guide development teams.

Caerphilly, Wales, United Kingdom

- Tasked with maintaining existing customer accounts, maximising renewal potential and engagement.- Implemented and optimised procedures for enhanced renewal efficiency.- Successfully met and exceeded departmental customer contact goals.- Enhanced customer engagement and product utilisation through educational initiatives.- Liaised with various internal departments to uphold and improve overall customer service standards.

Caerphilly, Wales, United Kingdom

- Engaged in the presentation and sale of company products and services to current clients.- Boosted customer engagement through reporting and education on the breadth of company products.- Ensured top-tier customer service through effective coordination with all internal company departments.

Blackwood, Wales, United Kingdom

- Reduced store queue lengths by 15% through effective resource scheduling.- Producing colleague development plans to promote learning and development.- Acting on customer feedback through active learning schemes to improve levels of service.- Improving cash over and shorts for the store so they were 10% better than company requirements.- Working as part of the store management team to achieve budgeted targets.

Cardiff, Wales, United Kingdom

- Maintaining high levels of presentation within the store according to company guidelines.- Motivating, encouraging, and performance managing all staff members.- Ensuring sales were maximised and that costs were kept within budgets.

Cardiff, Wales, United Kingdom

Following successful completion of all aspects of management training, I was promoted to the role of Cinema Manager.- Sole responsibility for all aspects of the 12 screen multiplex cinema whilst on shift. - Maintaining and delivering the highest standards of guest service to 1.2 million customers per year- Responsible for the implementation, training and roll-out of UCI’s employee scheduler ‘Staffworks’.- Overall responsibility for personnel, health & safety, retail, and marketing of the cinema.- Analysing the finances and implementing strategies to achieve and exceed budgeted targets.- The personal development four Team Leaders and up to 120 floor staff.- The hosting of several movie premieres, including ‘Human Traffic’ in June 1999.

Cardiff, Wales, United Kingdom

Returned to South Wales following my promotion to form part of the management team for the newly opened 12 screen Multiplex cinema in Cardiff Bay.- Production of a weekly employee schedule for 80 employees whilst meeting payroll budgets- Sole responsibility for daily operational shifts.- Cash reconciliation- Co-ordination and implementation of UCI’s stock control strategy - ‘Stockwise’. - Responsible for the hosting, organisation, and co-ordination of the Welsh International Film Festival in 1998/99.

Dudley, England, United Kingdom

At the age of 19, took a leap of faith and re-located to the West Midlands from South Wales to forward my management career.- Organised and led 50 – 60 employees whilst on each shift.- Delivered highest standards of service for 20,000 customers who visited the cinema each week.- Staff recruitment, training, and appraisals.- Conducting staff reviews.- Constant staff delegation and supervision.- Analysing retail reports to improve efficiency.