Mark Ivory

Mark Ivory Email and Phone Number

Professional Services Manager: Strategic Accounts at Avail @ Avail
clive, iowa, united states
Mark Ivory's Location
Greater Minneapolis-St. Paul Area, United States
Mark Ivory's Contact Details

Mark Ivory personal email

n/a
About Mark Ivory

Avail brings transparency to telecom. With a suite of services and tools which enable businesses to save money, track expenses, and gain total control in an easy, seamless way. We capture all the relevant details and chargeable services, including vendors, accounts, circuits, phone numbers, features, taxes, contracts, and locations.We will then organize the data according to how your organization is structured.  Aligning inventory and costs with how it is viewed in the budget, making it easy to set up cost allocations and run meaningful reports for your company. This also makes it easy to set up cost allocations and run reports that are meaningful to your company. At the end of the audit, you will receive an executive summary detailing savings, process improvements, management reports outlining service/vendor/location, contract summaries, and invoice optimization opportunities. You will also receive a detailed inventory list of all services and its costs, and a comprehensive cost savings action plan so your company can increase its bottom line.What we do:*Identify unused services*Consolidate invoices and vendors*Eliminate slamming, casual and 3rd party charges*Analyze plans and rates*Contract compliance and analysis*Recommend service providers

Mark Ivory's Current Company Details
Avail

Avail

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Professional Services Manager: Strategic Accounts at Avail
clive, iowa, united states
Website:
4avail.com
Employees:
8
Mark Ivory Work Experience Details
  • Avail
    Professional Services Manager: Strategic Accounts
    Avail Aug 2017 - Present
    Greater Minneapolis-St. Paul Area
    Work collaboratively with the Director of Operations, sales organization and team leads to provide leadership, direction and results with assigned work request buckets. Responsible for providing support to Avail's clients by working in parallel with sales and order implementation teams for complex communication product solutions (data, voice, IP etc.). Serve as primary interface with both internal and external clients. Through these interactions I will establish and maintain open communication paths, define expectations, and follow and develop processes for clear and accurate opportunity and order requests. Primary goal is to ensure a complete solution has been provided to the client and identify exceptions to normal service delivery process.
  • Avista Communications Inc.
    Operations Manager
    Avista Communications Inc. Jan 2016 - Aug 2017
    St. Paul, Mn
    Manage dedicated team in the delivery of AvistaCare. The core of the care team is to provide operational support to our clients, including vendor relationships centering on ordering, billing, contracting, inventory management and escalation management.
  • Avista Communications Inc.
    Project Manager
    Avista Communications Inc. Sep 2012 - Dec 2015
    St Paul, Mn
    Project coordination, ordering and billing specialist. Offering consultative solutions across multi carrier platforms to the benefit of the end user customer. Manage customer inventories, make recommendations to better impact the customer's bottom line.
  • Centurylink
    Account Consultant
    Centurylink Mar 2008 - Aug 2012
    Pre and post sale account support to assigned account base. Billing analysis, project management, product support and peer training make up my day.
  • Qwest Communications
    Service Delivery Coordinator
    Qwest Communications Apr 1998 - Mar 2008
    Order entry, project management, primarily with hi-capacity services including SHNS, SHARP and Geomax.

Mark Ivory Skills

Telecommunications T1 Managed Services Customer Service Mpls Telephony Co Location Voip Ethernet Pri Sip Trunking Management Sales Operations Unified Communications Business Services Leadership Broadband Solution Selling Ip Provisioning Fiber Optics Salesforce.com Frame Relay Sales Engineering Hosted Services Atm Networks Long Distance Call Centers Invoicing Network Design Sip Wan Optical Fiber Lan Wan Avaya Metro Ethernet Internet Services Multiprotocol Label Switching Sales Support Dwdm Wireless Voice Over Ip Internet Protocol Session Initiation Protocol Voice Services Billing Avaya Products Wireless Technologies Wide Area Network Contact Centers

Mark Ivory Education Details

Frequently Asked Questions about Mark Ivory

What company does Mark Ivory work for?

Mark Ivory works for Avail

What is Mark Ivory's role at the current company?

Mark Ivory's current role is Professional Services Manager: Strategic Accounts at Avail.

What is Mark Ivory's email address?

Mark Ivory's email address is ma****@****est.com

What schools did Mark Ivory attend?

Mark Ivory attended North Dakota State University, Totino Grace.

What are some of Mark Ivory's interests?

Mark Ivory has interest in Atv, Golf, Fishing, Snowmobiling.

What skills is Mark Ivory known for?

Mark Ivory has skills like Telecommunications, T1, Managed Services, Customer Service, Mpls, Telephony, Co Location, Voip, Ethernet, Pri, Sip Trunking, Management.

Who are Mark Ivory's colleagues?

Mark Ivory's colleagues are Elliot Wilcox, Michael Kasal, Laurel Dallmann, Brittany Ales, Mark Metcalf, Chad Stanford, Scott Perry.

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