Mark J. Hanscom Email & Phone Number

Goodyear, Arizona, United States

Peoria, Arizona, United States

www.MarkSellsArizona.com

Phoenix - Chandler

- Responsible for all day-to-day operations of a 130 room exterior property- Teach, train and mentor current stafff as well as onboard new hires- Responsible to payroll, P and L's, budgets and capital expenses- Lead a team to provide the best possible customer experience- Resolve any guest and/or employee concerns efficiently and professionally

Peoria, Az

- Recieve and inventory daily arriving orders- Assist shoppers their parts needs- Sell and/or upgrade parts and services- Deliver parts throughout a 100 mile radius- Log and Stock any returns necessary, placing back in inventory as needed

Lake Havasu

- Successfully opened a brand new 96 unit hotel, newest hotel in Havasu in more than 17 years- Hired a full team to open hotel at staff and operate as needed- Maintain said staff focusing on motivating, leading and directing team as to duties once opened- Prepare financials, P & L’s, as well as occupancy reports for owners and management company- Maintain personnel files for HR, discipline, write ups, terminations, etc.

Peoria, Az

Oversee all daily operations of Gold Crown rated 288-unit resort ∙ Maintain constant relations with construction company over additional 55 units being constructed ∙ Ensure strict Bluegreen SOP’s are continuously met or exceeded ∙ Responsible for 50 personnel as well as multiple service providers on property ∙ Strive for the utmost high expectations of guest satisfaction with staff through Medallia scores and ratings

Kissimmee, Fl

Promoted to largest timeshare resort in Osceola County, December 2009 · Oversee all daily operations of Gold Crown rated 2500+ unit timeshare property · Maintain strict quality assurance standards · Responsible for 220+ personnel as well multiple service providers on property · Collaborate with development company on construction of additional 1500 units · Review and approve vendor contracts

Las Vegas, Nv

Oversee all daily operations of Highly Rated 176 Unit Timeshare property · Ensure rooms are above and beyond required standards · Responsible for weekly banking, invoices, and accounting · Ensure excellent customer service: answer guest’s questions, respond to and resolve complaints, and strive to exceed the guest’s expectations. · Maintain Personnel files

Las Vegas, Nevada Area

Las Vegas, Nv

Promoted to General Manager after 5 months as Sales & Marketing Coordinator · Oversee all daily operations of 156 Unit Resort/Timeshare property · Manage yearly, quarterly, and daily budget as well as P and L statements · Ensure rooms are above and beyond required standards · Handle all accounts payables and receivables · Hiring and discharging of personnel · Work with four other Resorts to create and update ads for various advertising venues… Show more Promoted to General Manager after 5 months as Sales & Marketing Coordinator · Oversee all daily operations of 156 Unit Resort/Timeshare property · Manage yearly, quarterly, and daily budget as well as P and L statements · Ensure rooms are above and beyond required standards · Handle all accounts payables and receivables · Hiring and discharging of personnel · Work with four other Resorts to create and update ads for various advertising venues · Book events, concerts, groups, and vending areas using space available · Work with Director on obtaining new promotions and ideas that will maximize revenue Show less

Lake Havasu City, Az

Responsible for group sales and marketing for five timeshare resorts; Desert Paradise Resort, Las Vegas; London Bridge Resort, Lake Havasu City, AZ; Palm Springs Marquis Villas, Palm Springs, CA and Daytona Beach Regency, Daytona Beach, FL.Promoted to GM of Desert Paradise Resort in May 2002.

Lake Havasu City, Az

Responsible for all daily hotel activity, including scheduling, ordering, inventory and employee/guest relations; as well as Food & Beverage operations · Acted as a liaison between hotel employees and Lake Havasu City Hotel Partners, LLC. · Hiring and discharging of personnel · Maintained daily revenue figures for budgeting purposes · Represented the Hotel at public and charitable events

Lake Havasu City, Az

Promoted business and tourism for 180 units and suites· Conducted hotel property site visits with the intent of soliciting new business · Sought out new accounts · Negotiated contracts and maintained relations with established accounts · Ensured customer satisfaction throughout their planned event

Laughlin, Nv

Education record

Certificate Of Academy Completion

Education record