Mark J. Smith Email & Phone Number

Freehold Township, Nj, Us

Montvale, Nj, Us

Houston, Tx, Us

Managed 9 direct, 600+ indirect employees. Oversaw $20M budget and scaled upward with growth. Ensured integrity and improvement of the customer journey, from vehicle selection to delivery. Built scalable offshore infrastructure of call center operations for over 600 agents within the first 6 months. India, Mexica, Bogota, Honduras. *Outsourced and grew back-office processing centers, supporting quick processing of deals, internally and through BPO. *Improved deal quality and throughput by more than 50% through process digitization and flexibility. *Installed Operational Excellence platform, aiding business growth and operational stability, including Lean, Six Sigma, transformational project management, and workload optimization. *Enhanced Agent UI, resulting in reduction of customer call times by more than 10%.

Managed 11 direct, 200+ indirect employees. Oversaw $12M budget. Provided strategic leadership and direction. Returned to former role. Led post-merger business integration. *Stabilized manufacturing systems within the newly launched ERP system, completely eliminating backlogs. *Developed harmonization and synergies within newly acquired business / brand. *Utilized Lean practices, optimizing manufacturing practices by more than 25%.

Us

Led 7 direct, 40 indirect employees. Installed Operational Excellence business entity within organization. Developed backbone and competency and delivered several projects yielding accountable savings and efficiencies. *Improved operational efficiency within vendor onboarding process by more than 30%, utilizing lean techniques.* Installed vehicle tracking within entire agency, enabling active management of more than 4000 vehicles. *Developed snowplow tracking system, enabling timed routes within facilities, and improving uptimes by more than 25% for Airports, Bridges, Tunnels and Ports.

Munich, De

Provided strategic leadership and direction to 11 direct and 150 indirect reports, Managed $24M+ annual budget. Administered quality assurance and regulatory affairs for all hearing products generated within North and South American regions. Directed manufacturing, service and distribution operations for products sold within North America. Established and maintained an open line of communication with international supplier base in Singapore, Germany, Poland, Philippines, Thailand, Indonesia, and China. Strictly enforced compliance with FDA and FTC regulations. Functioned as EH&S executive sponsor. *Led successful FDA inspections at multiple sites within North American, co-leading FDA Inspections in Singapore, Germany, and China, facilitating successful inspections with Health Canada. *Formulated and led strategic implementation of a new inventory management system, greatly reducing inventory carrying costs by 50% or $18M. *Strategically devised business continuity plan, enabling action plans for significant business interruptions. *Organized, planned, and executed business consolidation, producing significant savings in direct / indirect labor as well as associated facility and operational costs. *Drove focused quality improvement plans within both new and services products, reducing defect rates 15%+.

Kalamazoo, Mi, Us

Rendered functional oversight to 14 direct reports; coordinated all actions relating to project monitoring, which include new project management tools, records of expenditure, weekly progress reports and staff conferences to communicate current projects status to senior leadership. Displayed proficiency in coordinating all incoming raw material procurement in adherence to project scope, price and availability. Leveraged strong analytical capabilities in evaluating expenditures, financial and operations reports to determine requirements for increasing profits, including need for amplifying capacity of core products, maximizing product portfolio size range and optimizing product pricing. Actively participated in D.O.E., mock runs, validations, FDA, 510K and GMPs.Generated 75% increase in operational capacity by streamlining traditional production practices.Dramatically improved production output in excess of $11M for the last two calendar years through the successful implementation of Six Sigma tools to facilitate process improvement initiatives. Gained recognition for successfully planning and coordinating supply chain activities in collaboration with global partners; expertly handled negotiation with 3rd party contracts in OSP and alternate sourcing vendors.Trimmed down more than $1M in operational outlays through successful implementation of Lean inventory practices.

Dearborn, Michigan, Us

Fostered authentic leadership image and motivated 11 direct salary and 200+ UAW hourly toward the achievement of common shared goal. Facilitated streamlined operations and in compliance with applicable regulatory codes, particularly OSHA, EPA, ISO9000, ISO14000 and QS9000 mandates. Transformed existing staff into a tightly focused support structure with unyielding focus to championing all established objectives and stringent schedules.Spearheaded the implementation of a quality operating system that yielded considerable warranty cost savings by 1.2M savings for FY2003.Orchestrated the deployment of two quality-related "best practices" that was later adopted as the company's standard operating procedures (Customer Feedback Cards and Edison FCPA process).Devised aggressive business plans that drove 4% reduction in direct labor costs while saving the company $250K annually for the last 5 years; handled $5M direct labor payroll for calendar year 2003.Exhibited proficiency in managing plant indirect materials with $10M (per 2003) annual budget; formulated strategic initiatives to eradicate various wastes that resulted in 10% reduction in indirect materials usage yearly. Fused 21% improvement in warranty repair frequency in 2000 generated from successful deployment of Tag relief production system.Praised by management for successfully leading the planning and execution of key quality initiatives that was instrumental for the achievement of an unprecedented 2 out of 2 J.D. Power awards for model year 2000 (Mazda B-series, Spring 2000 and Ranger, Fall 2000), as well as 2 out of 2 J.D. Power awards for model year 2003 (Mazda B-series, Spring 2003 and Ranger, Fall 2003).Handled the transitioning of two-shift to a one-shift production organization that greatly improved quality output; generated 39% improvement in warranty expenditure along with frequency repair in 2002.

M.S., Management

Master, Business Administration

Certificate Degree, Supply Chain Management

Certificate Degree, Lean Enterprises

Master Of Science, Management And Technology

Bachelor Of Science, Management Science