Mark Jackson Email & Phone Number

Dublin, County Dublin, Ireland

• Writing and designing the fortnightly Careers Network LinkedIn newsletter.• Increased LinkedIn newsletter subscriber count by 1,000 in five months (200 subs/month).• Creating video content for use on the UCD Careers Network website and YouTube. • Proofreading marketing materials.• Editing the website.• Promoting events, opportunities and initiatives across Instagram, LinkedIn and Facebook. • Using MailChimp to send the Christmas mail-out to employers.• Assisting in the training of new team members. • Training team members on how to use eFinancials. • Designing and writing an FAQ for the office. • Designing the Term 1 2024 printed calendar and associated marketing materials. • Writing, designing and sending bulk emails to students on behalf of the university.

Dublin, County Dublin, Ireland

• Manning reception and solving student, staff, and employer queries.• Invoicing customers using eFinancial software. • Assisting in organising and hosting UCD's Recruitment Fairs with over five thousand students in attendance.• Managing the finance inbox and liaising with customers.• Creating video content for use on the UCD Careers Network website.• Reviewing job postings and employer profiles.• Assisting in the training of new team members.• Producing statistical reports.• Sending bulk emails to students on behalf of the university.

Dublin, County Dublin, Ireland

• Supervised shifts of up to twenty student fundraisers. • Assisted in the interviewing of new student fundraisers and shared my opinion on the best potential candidates with my manager.• Trained new team members throughout the semester and ensured they understood their responsibilities and how best to perform them.• Assisted in the fundraising of €100,000 per 3-month campaign for critical student supports.• Wrote an article highlighting the 2023 UCD Festival, which was featured on the UCD Alumni website.

Dublin, County Dublin, Ireland

• Secured financial support for students from disadvantaged backgrounds through the ‘Opening Doors Alumni Fund.’• Used a CRM database to register and process donations. • Contacted UCD alumni in a stewardship capacity and recorded their feedback.• Personally raised over €10,000 per fundraising campaign.

Dublin, County Dublin, Ireland

• Created and posted engaging social media content to multiple platforms, including Instagram, Twitter, and Facebook. • Reviewed and selected submissions for publication. • Proofread and edited poetry, short stories, and feature articles. I also wrote a book review for the journal.• Created and distributed newsletters with Mailchimp. • Wrote press releases for the eleventh issue. • Liaised with publishers, bookshops, and authors on behalf of the journal. • Organised and hosted the launch of the eleventh issue.

Dublin, County Dublin, Ireland

• Solved registration queries through online webchat during busy registration period. • Engaged with prospective and current students via email.• Answered queries concerning fees, admissions and campus life.• Provided fantastic customer service.

Dublin, Ireland

• Worked as Communications Hub team member for Dublin Passport Office. • Engaged with general public through phone and online webchat. • Answered 50 queries per day related to applying and/or receiving an Irish passport.• Provided customer satisfaction daily.

Dublin, Ireland

• Managed reception of Large Cases Division.• Liaised with clients, arranged transportation, assigned parking spaces. • Allocated meeting rooms. • Reorganised badge registration system in collaboration with IT department.

Bachelor'S Degree, Creative Writing, 3.83

International Exchange

Bachelor'S Degree, Biology/Biological Sciences, General, 3.47