Mark Jackson Email & Phone Number

Dublin, County Dublin, Ireland

• Writing and designing the fortnightly Careers Network LinkedIn newsletter.
• Increased LinkedIn newsletter subscriber count by 1,000 in five months (200 subs/month).
• Creating video content for use on the UCD Careers Network website and YouTube.
• Proofreading marketing materials.
• Editing the website.
• Promoting events, opportunities and initiatives across Instagram, LinkedIn and Facebook.

Dublin, County Dublin, Ireland

• Manning reception and solving student, staff, and employer queries.
• Invoicing customers using eFinancial software.
• Assisting in organising and hosting UCD's Recruitment Fairs with over five thousand students in attendance.
• Managing the finance inbox and liaising with customers.
• Creating video content for use on the UCD Careers Network website.
• Reviewing job postings and employer profiles.

Dublin, County Dublin, Ireland

• Supervised shifts of up to twenty student fundraisers.
• Assisted in the interviewing of new student fundraisers and shared my opinion on the best potential candidates with my manager.
• Trained new team members throughout the semester and ensured they understood their responsibilities and how best to perform them.
• Assisted in the fundraising of €100,000 per 3-month campaign for critical student supports.
• Wrote an article highlighting the 2023 UCD Festival, which was featured on the UCD Alumni website.

Dublin, County Dublin, Ireland

• Secured financial support for students from disadvantaged backgrounds through the ‘Opening Doors Alumni Fund.’
• Used a CRM database to register and process donations.
• Contacted UCD alumni in a stewardship capacity and recorded their feedback.
• Personally raised over €10,000 per fundraising campaign.

Dublin, County Dublin, Ireland

• Created and posted engaging social media content to multiple platforms, including Instagram, Twitter, and Facebook.
• Reviewed and selected submissions for publication.
• Proofread and edited poetry, short stories, and feature articles. I also wrote a book review for the journal.
• Created and distributed newsletters with Mailchimp.
• Wrote press releases for the eleventh issue.
• Liaised with publishers, bookshops, and authors on behalf of the journal.

Dublin, County Dublin, Ireland

• Solved registration queries through online webchat during busy registration period.
• Engaged with prospective and current students via email.
• Answered queries concerning fees, admissions and campus life.
• Provided fantastic customer service.

Dublin, Ireland

• Worked as Communications Hub team member for Dublin Passport Office.
• Engaged with general public through phone and online webchat.
• Answered 50 queries per day related to applying and/or receiving an Irish passport.
• Provided customer satisfaction daily.

Dublin, Ireland

• Managed reception of Large Cases Division.
• Liaised with clients, arranged transportation, assigned parking spaces.
• Allocated meeting rooms.
• Reorganised badge registration system in collaboration with IT department.

Bachelor'S Degree, Creative Writing, 3.83

International Exchange

Bachelor'S Degree, Biology/Biological Sciences, General, 3.47