Mark Jacobi Email & Phone Number

St. Louis, Mo, Us

Brentwood, Tennessee, Us

Fairfax, Va, Us

Customer focused strategic design, implementation, and deployments engaging multiple cross functional teams. Leverage extensive program, project, and release management experience with excellent leadership, team building, and communication skills to drive successful projects. Continuously build upon and improve the customer experience by connecting the value and benefit of the ServiceNow platform to the customers goals and objectives.

Hanover, Md, Us

Partnering with TEKsystems customers to help them achieve their business goals and build a competitive edge in the pursuit of their corporate objectives.Responsible for the successful delivery of quality services and solutions in the areas of people, processes, and technology. Act as the primary focal point to the customer for all activities and issues relative to the engagement. Provide experienced thought leadership to identify opportunities to provide additional value and understanding our customer’s definition of success and aligning to meet that goal. Enhance the customer engagement by assuming administrative management of resources and ensuring continuous program and delivery improvement. Monitor the technical, financial and SLA aspects of the contract and work with Customer and TEKsystems stakeholders to maintain and grow the engagement.

Arlington, Va, Us

Lead project to implement human resource case management from exiting tool suite into ServiceNow human resource case management. Included implementation of input channels, integration with vendor tools, utilization of knowledge base articles, dashboards, and reporting.

Ashburn, Virginia, Us

Program management of technical larger scale infrastructure deployments requiring participation from multiple cross functional organizations and disciplines. Leverage extensive program, project, and release management experience with excellent leadership, team building and communication skills to drive successful projects.

Leveraging my background in program management, I oversee all phases of project development and implementation by ensuring deliverables for major, minor, and service pack release and deployment plans were completely satisfied on time and within budget. My role calls on me to supervise multiple project schedules, financials, team evaluations, coaching, mentoring, training, and performance, while establishing project metrics and report schedules for key stakeholders. I also prepare frequent status reports for all levels of management including C-level executives, and conceptualize, develop, and initiate strategic roadmaps for cross-team project schedules including milestones and deliverables. It’s also within my wheelhouse to guide efforts for Agile enablement to increase frequency of production delivery options for systems and business partners.Select Contributions:● Spearheaded the incorporation of release process improvements that reduced critical defects by 50% and lowered the yearly program budget expenses by $750K.● Led successful efforts to standardize the release communications process resulting in improved quality, consistency, and efficiency while also saving $3K per release.● Served as a mentor, collaborator, and communicator for 35 business and technical leaders and managers to deliver 500+ changes in 12 months to improve our business partner’s and customer’s experiences.

Utilizing my senior leadership experience, I supervised 7 project managers and the administering of full life cycle projects for the development of an enterprise strategy to migrate +15K applications to a dual metro pair data center design model. It was my duty to proactively forge strong vendor relationships by maintaining consistent communication while managing customer needs and expectations. I also conducted monthly presentations and meetings with leadership teams and key stakeholders while building an understanding between the migration teams and application and server type owners of the migration components.Select Contributions:● Effectively presented the strategy and plan to 500+ team members including senior leadership teams, application and server type owners to gain buy-in and engagement. ● Established rules of engagement for communications between the leadership team and the vendor.

As the Program Manager, I held bottom-line accountability for migrating +14K users to the new IT service management process and tools suite; achieved a 95% user satisfaction rating. Established and led program business rhythms to monitor technical and financial status. I also effectively improved morale and group efficiency through improved communication, encouragement, and placing team members in situations that provided ample opportunity to succeed. Select Contributions:● Championed efforts to turn around a behind schedule program with a $32M budget, 28 projects, and 350+ team members; able to complete the program on time and $790K under budget.

Earlier in my career I directed 12 internal and 18 external associates to optimize software engineering evidence of test compliance. I was tasked with coaching and persuading the test and change management teams to adopt best practice standards while implementing additional rigor to enhance the overall quality of the change records, reduce review times, and lower the number of production implementations with issue and adverse impactsSelect Contributions:● Improved delivery time of test assets to business partners by 33% by streamlining processes, procedures, and tools.

I orchestrated the development of a service management maturity assessment tool that allows components functions and areas to assess their current maturity status. I also supervised all tasks during an 18-month period for replacing 9,831 desktops, laptops, and printers to maintain business productivity and reduce total cost for ownership.Select Contributions:● Coordinated a redundant power upgrade of 200K sq. ft. data center, including 2,340 cabinet locations and 10,078 pieces of equipment with a 95% business partner approval rating.

• Recognized as a leading expert in the planner role. Provided internal and external planners, project managers, and analysts with expertise and assistance on planning related issues, concerns, and tool related problems.• Arranged and led up to 150 people in combined internal and external planner meetings, presentations, and other special events and assignments. • Conducted 10-15 quality reviews of project manager schedules and documentation for management review on weekly basis. • Consulted on 50+ projects, assisted multiple project managers, planners and team members in analyzing and identifying issues and possible resolutions for areas of improvement with ongoing projects. • Co-facilitated the training and mentorship of 32 new planners and assisted in the development and refinement of the current internal planner training program. Interviewed candidates for the planner role. • Provided planning and analysis for situational forecasting, critical path, scope changes, resource needs, and tracking of progress of scheduled activities on more than 100 active projects. • Led development effort to create assistance team tracking process to allow for the extraction and analysis of data to identify trends and forecast training and development needs for project managers and planners. • Assisted with miscellaneous service support calls for assistance with project office standards, earned value, and MS Project tool assistance.

• Led planning effort for program sponsor, manager, planning manager, and other project management office members to initiate, plan, schedule, execute, and control multiple projects totaling over 625,000 hours. • Assisted with planning and analysis for situational forecasting, critical path, scope changes, resource needs, and tracking of program progress of active project activities and milestones. • Responsible for leading multiple pre-project planning efforts totaling over 230,000 hours of estimated work, which involved facilitating multiple planning sessions with numerous analysts, managers, and several directors from systems, and non-system departments.• Developed hour, duration, resource, and cost/benefit analysis estimates to build business case justification for funding of internal projects for activities necessary to complete enterprise goals and objectives. • Managed and provided direction for work effort of seven project planners, and additional program resources. Researched and resolved planner and project planning issues. Initiated, organized, and led weekly program planning meetings, identified associated deliverables, and timelines for completion.

• Initiated, developed, and executed project plans of 500-2500 hours in size, for the redesign and implementation of accounting and information systems, processes, procedures, and guidelines which improved the accuracy, quality, and control of legislative data and critical maintenance items for Regional and Corporate accounting departments. • Led analytical research efforts and customer liaison contact between Regional and Corporate accounting operations, and service departments supporting the existing systems. • Documented research and analysis, initiated, organized, and conducted meetings that delivered proposed system redesign solutions, which involved mock-up reports, work hour estimates, and project schedule timelines to meet the goals and objectives of the project and internal business partners. • Conducted training for users on new application processes and procedures, and closed down project after implementation.

• Managed $24,000,000 in real estate assets held in trust, included over 100 properties and 15,000 acres in six states. • Responsible for marketing over 290,000 bushels of grain valued in excess of $1,000,000, collecting over $880,000 in cash rental payments, and selling approximately $500,000 in real estate annually. • Developed grain inventory and lease analysis spreadsheet templates that were utilized in the Midwest grainbelt states. Analyzed and negotiated lease contract alternatives with tenants, contractors, and other vendors, and completed procurement of contracts. • Initiated, developed, scheduled, executed, controlled, and supervised capital improvement and repair projects on real estate assets. Developed annual budgets, risk management, contingency, and communication plans for individual accounts.

Master'S Degree, Business Administration And Management, General

Bachelor Of Science (Bs), Agricultural Studies-Farm Operation