• Sustains business relationships with over 160 developers• Improves customer targeting through the ongoing development and implementation of an integrated and strategic plan focused on customer segmentation. • Oversees the sales strategy of products that result in increased depth and breadth of customer sales. • Plans and implements all sales activities from developer to customer on 3000 technical products for one of the top three-flight simulation companies in the worldKey Achievements:• Expanded customer base to over 10,000 active buyers through the execution of key sales strategies and online tactics. • Converted 85% of all business development leads through aggressive sourcing, pitching and contracting practices.• Reduced developer-invoicing time by 80% with new modernized company reimbursement process

• Sourced, procured, and maintained strong developer relationships. • Tracked software sales and created monthly sales reports used by company president to direct key business decisions. • Evaluated and updated software logistics practices. • Improved software update reporting. • Introduced and uploaded the quality product information on the website; established sales of download software. • Delivered phone and email software technical support.Key Achievements:• Successfully developed and implemented online operational practices and a new automated sales tracking system, which resulted 70% reduction in workforce support.• Identified and led key business initiative, which transformed the company sales from 98% physical product to 98% virtual product resulting increase in sales and profit.

• Recognized customer leads, managed subscriber list, ensured accurate contact information. • Coordinated publication of three magazines across multiple stakeholders including management of software demo materials and proofing of content. • Achieved a doubling of the subscription base through creative promotional approaches. • Increased order accuracy for marketing purposes, by effectively writing and programming new software script.• Established and sustained U.S. and international database used for distribution, and marketing. • Managed renewal process and cross marketing opportunities between publications. Key Achievements:• Launched upgraded international and domestic distribution network resulting in faster magazine distribution converting mailing from bulk mail to periodical and an over 50% reduction in distribution costs.• Doubled frequency of magazine distribution (6 issues to 12 issues per year) resulting in increased profit of over 1 million dollars for the company.• Facilitated the merger of the three separate flight simulation magazines under one brand.

• Oversaw the customer service team that received orders from the 15M households it served through its mail order business.• Directly responsible for all aspects of mail order processing within the Call Center supporting over one million orders annually.• Coordinated 45 telephone representatives and 65 mail order processors including assurance of appropriate scripting, key performance indicator tracking, and employee performance evaluations• Supervised inbound call routing, volume reporting, and “Symposium watching” – live database managing in-the-moment call center response. • Organized weekly productivity reports that supported preparation of annual budget. • Proved instrumental in managing physical currency between three sites, including mail order, store transactions, and high dollar bank deposits. Key Achievements:• Led Customer Service component in innovative, high profile sales effort creating a new web based customer interface, offering live chats and inbound internet responses monitoring. • Coordinated expansion of a second call center site with a 300-person capacity. • Participated as a Youngest Member of the Values committee, a senior level committee with the company President and executives focused on promoting the values of Vermont Country Store to the employees.

• Accountable for quality assurance related to execution of approved policies and practises. • Controlled and inspected all inventory received from distributors to ensure order accuracy and quality.• Managed logistics of unpreserved shipments, incoming product prioritization, and stock rotation including refrigerated truck logistics seasonally. • Administered workload of two shifts 40-50 people responsible for unloading shipments, inspecting, and preparing product. • Played an integral role in developing inventory control procedures between main distribution center and secondary locations. • Built key relationships with company buyers by pre-screening newly delivered materials, repackaged un-shippable items for resell, confirming quantities/quality and responding urgent prioritization requirements.Key Achievements:• Successfully processed 98% incoming shipments within 24 hours.