Mark Janowicz Email & Phone Number

San Luis Obispo, California, United States

• Oversaw a team of 250/120 employees in the fulfillment department and pickers/packers, driving efficiency and adherence to protocols while ensuring optimal staffing for timely customer order shipments.
• Diagnosed warehouse challenges and executed strategic solutions and improved procedures to enhance operations.
• Delivered comprehensive training and mentorship to warehouse staff, significantly boosting their performance and productivity.
• Fostered a supportive atmosphere, allowing employees to discuss personal matters in a confidential space.
• Developed and implemented streamlined procedures for recurring tasks, ensuring accuracy and timeliness.
• Championed operational excellence by aligning all activities with goals for productivity, accuracy, customer service, cleanliness, and safety.

San Luis Obispo, California, United States

• Ensured the timely and accurate processing and shipment of all customer orders, consistently meeting delivery deadlines and customer expectations.
• Verified that all customer orders were correctly charged and processed, minimizing errors and enhancing customer satisfaction.
• Optimized the daily picking schedule to maximize efficiency, coordinating tasks to ensure the highest productivity levels.
• Proactively identified and resolved daily operational issues, employing effective problem-solving strategies to maintain workflow.
• Facilitated clear communication with other departments to swiftly address and resolve order and inventory challenges, ensuring a cohesive operation.
• Collaborated with packing supervisors to streamline the flow of packing carts, maintaining a steady supply to keep packers focused and productive.

San Luis Obispo, California, United States

• Stocked aisles systematically and strategically, ensuring optimal organization and accessibility of products, which significantly improved the shopping experience and reduced restocking time.
• Fulfilled racquet customization orders with meticulous attention to detail, tailoring specifications to meet individual customer preferences and ensuring prompt delivery, which boosted customer satisfaction and loyalty.
• Proactively maintained adequate inventory levels by conducting regular stock assessments and collaborating with suppliers for efficient reordering, minimizing stockouts and maximizing product availability.

San Luis Obispo, California, United States

• Efficiently picked products for customer orders, ensuring precise quantities and accurate item selection to fill carts quickly and reduce errors, ultimately streamlining the order fulfillment process.
• Packaged orders meticulously, utilizing the right materials and methods to safeguard items during transit, ensuring each shipment met high-quality standards for customer satisfaction.
• Conducted thorough final checks on packed orders to confirm accuracy and completeness, ensuring all items were correctly labeled and ready for prompt shipment to customers.