Mark Janowicz Email & Phone Number

San Luis Obispo, California, United States

• Oversaw a team of 250/120 employees in the fulfillment department and pickers/packers, driving efficiency and adherence to protocols while ensuring optimal staffing for timely customer order shipments.• Diagnosed warehouse challenges and executed strategic solutions and improved procedures to enhance operations.• Delivered comprehensive training and mentorship to warehouse staff, significantly boosting their performance and productivity.• Fostered a supportive atmosphere, allowing employees to discuss personal matters in a confidential space.• Developed and implemented streamlined procedures for recurring tasks, ensuring accuracy and timeliness.• Championed operational excellence by aligning all activities with goals for productivity, accuracy, customer service, cleanliness, and safety.• Monitored employee performance metrics, analyzing data to ensure compliance with role requirements and identify areas for improvement.• Conducted regular employee reviews, providing actionable feedback that facilitated professional development.• Reviewed employee timecards daily to enforce attendance policies and maintain accountability.• Ensured sufficient staffing and effective management of the warehouse department, promoting seamless operations.• Provided flexible coverage for all warehouse tasks as needed, ensuring continuity of operations.• Equipped the department with essential tools and resources to maximize efficiency and drive successful outcomes.

San Luis Obispo, California, United States

• Ensured the timely and accurate processing and shipment of all customer orders, consistently meeting delivery deadlines and customer expectations.• Verified that all customer orders were correctly charged and processed, minimizing errors and enhancing customer satisfaction.• Optimized the daily picking schedule to maximize efficiency, coordinating tasks to ensure the highest productivity levels.• Proactively identified and resolved daily operational issues, employing effective problem-solving strategies to maintain workflow.• Facilitated clear communication with other departments to swiftly address and resolve order and inventory challenges, ensuring a cohesive operation.• Collaborated with packing supervisors to streamline the flow of packing carts, maintaining a steady supply to keep packers focused and productive.• Maintained a clean and safe work environment, implementing safety protocols to promote employee well-being and reduce workplace hazards.• Provided comprehensive coverage for the fulfillment department, ensuring that all areas were staffed adequately to support continuous operations.• Offered flexible support and coverage as needed, stepping in to handle various tasks to maintain workflow continuity and efficiency.

San Luis Obispo, California, United States

• Stocked aisles systematically and strategically, ensuring optimal organization and accessibility of products, which significantly improved the shopping experience and reduced restocking time.• Fulfilled racquet customization orders with meticulous attention to detail, tailoring specifications to meet individual customer preferences and ensuring prompt delivery, which boosted customer satisfaction and loyalty.• Proactively maintained adequate inventory levels by conducting regular stock assessments and collaborating with suppliers for efficient reordering, minimizing stockouts and maximizing product availability.

San Luis Obispo, California, United States

• Efficiently picked products for customer orders, ensuring precise quantities and accurate item selection to fill carts quickly and reduce errors, ultimately streamlining the order fulfillment process.• Packaged orders meticulously, utilizing the right materials and methods to safeguard items during transit, ensuring each shipment met high-quality standards for customer satisfaction.• Conducted thorough final checks on packed orders to confirm accuracy and completeness, ensuring all items were correctly labeled and ready for prompt shipment to customers.