Mark Jarrell Email & Phone Number

Austin, Texas, United States

Kansas City, Mo

Kansas City, Mo

• Supported system interfaces between Cerner Millennium software and other hospital software solutions.• Supported Medical Device Interfaces, and Bedside Medical Devices using SQL, Oracle, and Cerner CareAware architectures.• Assisted clients daily over the phone and through email by providing configuration support and issue response support.• Routinely set expectations on resolution turnaround times.• Kept open communication about investigation progress. This involved recording detailed explanations of my investigation in the Cerner’s ticket tracking system, keeping the client aware of investigation actions already taken, and making the client aware of the next steps of the investigation.• Provided best practice recommendations to increase patient safety and reduce the volume of issues logged by clients. This included providing investigation beyond the initial client complaint in order to find root cause, and prevent the issue from reoccurring.• Prioritized urgency of tickets logged by clients according to impact on patient care and client finances. • Mentored eight new associates in troubleshooting interfaces and interacting with clients as our organization grew from supporting twenty five clients to near one hundred clients.• Instructed new associates on organization processes and work flows.• Led the team in solution education and adaption as clients installed new Cerner solutions.• Developed and implemented solution and support turnover processes between Cerner Consulting and Application Management Services.• Created Work Plan templates that streamline the process for interface configuration changes.