Mark John Morada Email & Phone Number

Makati, National Capital Region, Philippines

• Heading a dynamic team responsible for Network Security Technologies, specializing in Palo Alto, Fortinet, and CheckPoint Firewalls, among others.
• Managing a diverse group of skilled engineers, ensuring efficient operations and fostering a collaborative work environment.
• Demonstrated strong leadership by attending and leading critical escalations, resolving complex issues promptly and effectively.
• Acting as a Problem Manager, Incident Manager, or Escalation Manager, when necessary, demonstrating expertise in problem-solving and crisis management.

Makati, National Capital Region, Philippines

• Provided effective guidance and mentorship to the group, enabling them to excel in their roles and contribute to the team's success.
• Demonstrated expertise in handling critical support requests and escalations, ensuring prompt and efficient resolution of technical issues.
• Acted as a Problem Manager, Incident Manager, or Escalation Manager when necessary, showcasing strong problem-solving and crisis management skills.

Makati, National Capital Region, Philippines

• Handled and supervised ticket escalations, effectively resolving technical issues and providing guidance to ensure timely resolution.
• Managed and oversaw support and implementation tickets, ensuring efficient handling and customer satisfaction.

Makati, National Capital Region, Philippines

• Handled medium to complex implementations and projects, ensuring their seamless execution and meeting client requirements.
• Implemented network monitoring and optimization tools, enhancing network performance and ensuring efficient operations.

Makati, National Capital Region, Philippines

• Handled projects and implementations involving one to five Cisco switches or routers, ensuring their seamless deployment and configuration.
• Accommodated onsite support requests, promptly addressing technical issues and providing efficient resolutions to ensure minimal downtime.