Mark Johnson Email & Phone Number

Chelmsford, Gb

London, United Kingdom

I am a highly experienced Sales Manager with an international airline, who thrives in an environment to manage business activity. To maximise profitability and expand distribution within my department. I have a huge knowledge of all aspects of an airline operation, my passion is to achieve and have a ‘hands on’ approach. I have proven achievements which include:• Managing and developing a team of 4 outside sales and 2 inside sales• Growing Icelandair sales through trade relations by over 100%• Launching 4 new UK gateways over the past years• Implementation of UK sales strategy• Working with head office on pricing and sales focus for UK market• Growing Icelandair’ s presence in the UK market both for the Iceland and North America

London, United Kingdom

Required to organise passenger’s requirements and handle enquiries from travel agents.Sell, issue and revalidate passengers’ tickets. Calculate and re-calculate fares and re-issue tickets.Book Virgin Holidays. Deal with corporate clients by arranging Tickets on Departure (TOD), hotels,car hire, limousines, transfers and other travel-related enquiries. Completed Levels 1 & 2 of FaresTicketing as well as courses on Ticketing Re-issuing and Customer Care.

London, United Kingdom

Responsible for enquiries from passengers and travel agents. Arranged hotel, car hire and travel insurance. Provided fare quotations, arranged Ticket on Departure (TOD) facilities and revalidated passengers’ tickets when required. Dealt with queries and correspondence and all matters associated with ticket reservations.

Crawley

Handling client enquiries and booking arrangements. Booking flights, arranged car hire and dealt with travel insurance. Provided quotations for the cost of flights and any other expenditure involved. Ensure client satisfaction and dealt with any problems that should arise.

London, United Kingdom

Joined the company as an ABTA. YTS. Trainee on a one-year programme. Dealt with the commercial sales, agency and group sales. Sold tickets, made reservations and handled applications for Frequent Flierprogramme. Handled passengers’ enquiries. Gave administrative support and liaised with London Heathrow Airport operations.