Mark Johnson Email & Phone Number

London, GB

London, United Kingdom

Senior Salesforce Business Data Analyst.Migration from Salesforce Classic platform to Salesforce Media Cloud.

United Kingdom

1. Analysis and comparison of the CRM platforms of Salesforce and Amdocs CRM on a wide variety of parameters including:1.1. Technical Architecture – Applications, Platform & Integration (APIs and TMF standartisation), Data, Authorisation and Access.1.2. Capabilities Map - Channels, Marketing, Sales & E-Commerce, Service, Communities, IoT & AI, Analytics.

United Kingdom

· Transformation project for migrating the telecoms O2 and Virgin Media onto one common cloud-based Salesforce CRM platform for sales and customer care. · Joining the project in the first phase when there was no much structure, alignment, scope and proper management.· Organising and running workshops with business leads, subject matter experts and the.

United Kingdom

· Migrating old legacy systems to a new Azure cloud-based solution. · Requirements elicitation, analysis and documentation for data migrations into a data lake.· Analysis and documentation of the old and new data structures Gap analysis and mapping between the two data structures. Communicating with any affected business stakeholders regarding BAU.

United Kingdom

· Data migration from a legacy booking system to the market leading system Salon IQ.· Analysis on the old and new data structures. Gap analysis. Data mapping. · Investigating and analysing business problems, and providing cost-effective solutions.· Creating processes for: end-to-end client’s journey, HR, products ordering and supply.· Creating a prototype.

United Kingdom

· Working in parallel on several multi-functional projects related to the migration to a new order management system and a financial platform for online signing and managing lease agreements with new customers. · Creating As-Is and To-Be business processes for the migration to the new order management system. · Identifying gaps and proposing solutions..

United Kingdom

· BUPA is a multi-billion UK insurance company. · Worked for the IPAK (Enterprise Architecture) team and later for the IT Change Management team.· Using the Enterprise Architecture EAS software (www.enterprise-architecture.com) to create a model including the areas of Business, Information, Technology and Applications. Mapping Business Capabilities to the.

United Kingdom

· Feedback Ferret Ltd is a word leading software company specialised in collecting and analysing feedback from customers. Their clients are BMW, General Motors, McLaren, Nissan, Volvo, ASDA, Morrisons, to name but a few.· Transformation Project for responding to a Request for Proposal from Volkswagen Group of America. Analysis of requirements, creating a.

United Kingdom

· Development of a new E-Signature web platform allowing BMW retailers and customers to sign financial agreements online. · Working with the Project Manager to define the project scope, preparing statements of work (SOW), business justification. Defining change management plans and procedures.· Liaising with the Business team to capture requirements..

United Kingdom

· On-boarding the client BMW onto the British Car Auctions’ web platform.· Requirements elicitation, analysis and validation.· Creating As-Is and To-Be Business Processes for rental and company’s cars returns, mapping requirements to processes. Gap analysis. End-to-end customer journeys.· Creating solution design.· Design and development of a new mobile.

United Kingdom

· Analysing and prioritising business requirements on online direct marketing businesses.· Defining Internet marketing business models including Internet marketing funnel with 2 upsells, membership website and a call centre follow up.· Creating processes for Marketing to Lead – advertising using different channels – Social Media (Facebook – news feeds.

United Kingdom

· Multi-billion O2/UK Government project for installing Smart Metering communication hubs on more than 60,000,000 premises in the UK. Supply Chain and Machine-to-Machine (M2M) project. · Business analysis, design and development of a Web Portal and an Order Management System (OMS) based on Salesforce for the Energy suppliers to manage online their.

United Kingdom

· Senior business analyst on the design and implementation of new responsive (adaptive) websites for Nokia and the local markets in 73 countries.· Digital media consultant for Nokia on Google’s DoubleClick DFA for tracking the engagements of the visitors with the Nokia’s websites. Analysis on the existing customer engagement and ad tracking functionality.

United Kingdom

· Dentsy Aegis Media is a multi-billion digital media company group.· Lead Business Analyst for the Cross-Channel Reporting system of a new digital platform for collecting, analysing and reporting on advertisement performance data from different channels.· Analysis, design and implementation of new external website/portals to allow the B2B clients to.

London Area, United Kingdom

· Reed Exhibitions Ltd is the world leading events (exhibitions) organiser. Their CMS web platform publishes digital content to more than 500 websites in 41 countries. The scope of the project is to on-board the newly acquired Business Units (BUs) onto the CMS web platform and design and implement the relevant new websites. · Business/technical analysis.

United Kingdom

· Verizon is a group of companies specialising in Telecommunication, network and IT services.· Analysis and design of a new web platform allowing customers to purchase IT services online. Agile/Scrum development.· Facilitating workshops, requirements gathering, analysis, validation and traceability.· Defining the look and feel of the new web frontend.·.

United Kingdom

· Business analysis for creating a new web platform allowing Vodafone to sell online M2M (Smart Devices) mobile network services to B2B clients. Design and development of 3 new websites – 1) for network management; 2) for enabling the Vodafone’s operational companies; 3) web e-commerce platform from which the Vodafone operational companies sell M2M related.

United Kingdom

· Analysis and development of a Content Management System (CMS) and a membership website for Successful Minds Ltd. Integration with shopping cart, payment gateway and merchant bank. Use Cases and Business processes modelling using UML. Agile methodologies. Hands on full software development project life cycle experience. Creating technological roadmap.·.

London Area, United Kingdom

· OSS and BSS Business analysis for a new system for BT. · Liaising with stakeholders from BT, Amdocs and third parties in India. Stakeholders management.· Gathering requirements via interviews, surveys and facilitating workshops.· Analysing the requirements and creating Use Cases and Business Processes re-modelling. · Agile software development..

London Area, United Kingdom

· StatPro Ltd is a leading company developing Financial and Asset Management software.· Web hosted analytics platform for investment portfolios: Risk Measurement, Performance Analysis, Attribution Analysis, Research, Performance Measurement, GIPS Composites, Governance & Compliance, Analytics reporting and Financial index data services for small and medium.

Austria

· Project for Austria Telecom.· Liaising directly with the Business departments to capture requirements. · Business analysis on the Telecom’s OSS architecture and fault management.· Telco BSS related business analysis – new products, orders, bills, payments, CRM. · Business processes re-modelling. Agile methodologies. Use Cases. UML. · Revenue Assurance.

Poland

· Gathering requirements for implementing a new Clarify CRM system. · Telco OSS and BSS analysis, feasibility of the requirements and estimations. · Business model and System Architecture of the Clarify CRM system. · Business processes modelling. Creating Use Cases. Agile software development.· Integration of the CRM software with the billing system Geneva.

United Kingdom

· Gathering requirements for future enhancement of a Clarify CRM system.· Analysing system performance issues and implementing solutions.· Creating Functional and Technical Design Documentation.· Software development of Change Requests for enhancing the CRM systems. Technical Support.

London Area, United Kingdom

· Gathering requirements from BT stakeholders for a new Clarify CRM system. · Telco BSS related business analysis. Process mapping and re-engineering. · Creating Functional and Technical Design Documentation.· Data analysis and data migration.

London Area, United Kingdom

· Liaising with BT stakeholders at different levels to gather requirements. · System architecture of a new Clarify CRM application.· Creating high profile Use Cases and Technical Design specifications.· Business Analysis and integration of Clarify CRM with billing and network monitoring systems. · Creating Business Model of the new application and.

London Area, United Kingdom

· Liaising with business managers and the development team of a Clarify CRM call centre. · Gathering business requirements and creating functional and technical design specifications.· Business processes re-modelling.· Used Rational Rose for Use Case creation.

London Area, United Kingdom

· Liaising with different levels of stakeholders to engage them and gather requirements.· Analysing the client’s requirements and creating Use Case documents.· Creating Technical Design for the Internet Banking Clarify CRM application.· Test case creation. Central point of contact between the business and the development.· Overseeing the delivery of tasks.