Mark Johnson Email & Phone Number

Loughborough, Gb

Loughborough, England, United Kingdom

Heading the Governance, Risk & Compliance function with Access Health, Support & Care.Championing the GRC agenda as a member of the HSC Senior Leadership Team.Leading the Clinical Safety and Safeguarding process which ensures our care solutions are fundamentally safe and meet the requirements of both our HealthCare and Local Authority partners.Providing Data Protection and Privacy support and guidance across the Access Group, ensuring safe and compliant data processing activities.

Lichfield, United Kingdom

The design, implementation, and ongoing management of the GDPR/DPA2018 compliant framework. Incorporating data protection principles and authorising data privacy compliant processes and systems across the Group's global operations.Driving a culture of 'Privacy by Design' into the development process spanning multiple data processing systems. Successful delivery and implementation of ISO27001 Information Security & ISO9001:2015 Quality BSI certifications.Continued accountability for the ongoing certification of ISO22301 Business Continuity.Successful Medical Device Directive classification for our monitoring and early warning fall prevention solution.

Bolton, United Kingdom

The implementation and leadership of the Business Management Systems and continued UKAS certifications of the Quality and Environmental management systems.Project management and delivery of certified Information Security Management Systems ISO27001:2013. Project management and delivery of certified Environmental Systems ISO14001:2013.Leadership and project management of significant business change programs, including; delivery of a SharePoint electronic quality management system and the introduction of lean, six-sigma thinking, creative problem solving & RCA.Implementation of a compliant Business Continuity management system.Accountability for Information Security Risk Management and Information Governance systems.

Nuneaton, United Kingdom

Repairs Transformation / lean program (Cost+ to the transactional financial model, removing £2M from client account).Management restructure (1st line management, cost-saving 0.96M)Introduction of Needs-Based Conformance to End of Line Inspection (cost-saving 0.34M)Established a Quality Audit team, tasked to reduce repeat activity through continual improvement of the repair processes.Reduction of internal managed ‘Bouncer’ repairs by 40% (Vodafone)Team leadership & management 4 Team Managers, and wider circa 120 FTE in scope.Chairing the UTL Investors in People Committee, which succeeded in obtaining a Silver status award.Chairing and refreshing the Repair Colleague forum group. Implementation of specialised data clearance and validation software used to eradicate data breach events.Relationship management (Vodafone, Three, Virgin Mobile and BlackBerry RiM)

North Acton, United Kingdom

Mentoring and coaching repairs management teams in quality and customer satisfaction methodology. Influencing the customer journey through quality improvements measured against NPS. Driving the repairs business NPS from its lowest point at –36 to +25. Introduction of the repair’s customer exchange team.Relationship Management (Nokia, Samsung, Apple, LG, BlackBerry RiM, Sony Ericsson)Successful transition of QMS certification to ISO9001:2008. Customer Relationship and CEO escalation management.Team leadership & management 4 Team Managers, and wider +90 FTE in scope.Leader of the Colleague Engagement program

Wednesbury, West Midlands

Wednesbury, West Midlands

Alfreton, Derbyshire

High Wycombe