Involves managing eCommerce payment gateway solutions - including patching, maintenance and deployments. - 24/7 oncall rota on a 1 in 3 baises. - Following change and incident management processes utilising ITIL principles. - Working to maintain a service availability of five 9s and PCI DSS requirements. - Lead SME in the solution architecture and flows. - Problem solving gateway issues including payment authoriastion and settlement.Defining and implementing architecture improvementsDefining and implementing BAU tasksDefining monitoring requirementsUtilising a number of technologies including AWS Cloud, Mongo, Reddis, Linuxs, Ngenix and GTMs.Software worked with includes AppD, Zabbix, Grafana, Elk, Graylogs, Service Now, jira and Confluence

Involves managing payment gateway solutions for both terminal and eCommerce transactions - including patching, maintenance and deployments. - 24/7 oncall rota on a 1 in 3 baises. - Following change and incident management processes utilising ITIL principles. - Working to maintain a service availability of five 9s and PCI DSS requirements. - Problem solving gateway issues including payment authoriastion and settlement.Defining and implementing architecture improvementsDefining and implementing BAU tasksDefining monitoring requirementsUtilising a number of technologies including VMware, IIS, PHP, .net, SQL, Windows, F5 Load Balancers and GTMs.Software worked with includes Active Directory, AppD, Zabbix, Service Now, jira and Confluence

Involves dealing with users over the phone and in person, daily backups company wide, maintenance of hardware, software installation, networking and new user setups.Hardware worked with includes Dell Desktops, Laptops, Server’s, HP Printer’s, Harris 20-20 phone system and Smart phones.Software worked with includes Windows XP/7, Microsoft Office, Microsoft Deployment Toolkit, AD, Exchange 2010, Kaspersky, Serv-U, ARCserve, Sysaid Help Desk, Citrix and Watchguard VPN.Working within a PCI DSS Environment.

Stock replenishment.

Managed the store when at base otherwise traveled around the region on task forces and relief work for other stores.