Delivery of professional, adaptable and flexible security services and key account management across the London and Aberdeen portfolios.

Promoted after 3 months in regional role to drive change culture and structure supporting a national part of a multi national auditing and certification company. Full P&L responsibility, management of management team (operational) and administration teams with a strong connection to Head of Sales to drive growth. Stabilisation after challenging period to motivate the team overall setting clear objectives and targets. Structure review and change management (after a turbulent period) to… Show more Promoted after 3 months in regional role to drive change culture and structure supporting a national part of a multi national auditing and certification company. Full P&L responsibility, management of management team (operational) and administration teams with a strong connection to Head of Sales to drive growth. Stabilisation after challenging period to motivate the team overall setting clear objectives and targets. Structure review and change management (after a turbulent period) to support the business norm and look for service improvements. Drive increase in customer delivery / service along with staff engagement / recognition ensuring a stable structure to develop the business further and long term. Show less

Managing office, running the South of England region for certification and auditing company based in Frimley and field audit teams including managers. Cost control, customer service delivery, staff development, efficiency control, development of business, accreditation compliance, stakeholder management, change management.

Heading up the Landsec account for BVN c. £20M portfolio of high profile office buildings in London - Managing a large, high profile contract during re-tender year.Line manager to c. 12 managers to include Account and Site Managers. Direct link to senior stakeholders, office managers, facility managers and security head. Responsible for the commercial, strategic and operational delivery on a very demanding and high quality account. Ongoing staff development to ensure resilience… Show more Heading up the Landsec account for BVN c. £20M portfolio of high profile office buildings in London - Managing a large, high profile contract during re-tender year.Line manager to c. 12 managers to include Account and Site Managers. Direct link to senior stakeholders, office managers, facility managers and security head. Responsible for the commercial, strategic and operational delivery on a very demanding and high quality account. Ongoing staff development to ensure resilience, effective recruitment programmes to bring on the best staff and retention of the existing teams. Stakeholder management at various levels and internal customer development to ensure my network was built quickly to drive delivery. Commercial P&L delivery along with detailed commercial control of additional works on top of the normal contractual efficiency.Only left for further challenges and to test my relatable skills in a different business environment when approached by SGS (current role) Show less

Fire and Security Systems including sales management oversight

Director account level delivery and support to £20M+ portfolio and sales growth. Major accounts include DP World, Crick, Santander, Broadgate Estates, Lend Lease, Mace Macro.Key AchievementsRetention of key contracts such as Tate and DP World P&L and sales targets exceeded year on yearContract retention strategies and strategic journey plans developed for key contracts Change management embraced with new structure and new staff chosen / developed  Extended network… Show more Director account level delivery and support to £20M+ portfolio and sales growth. Major accounts include DP World, Crick, Santander, Broadgate Estates, Lend Lease, Mace Macro.Key AchievementsRetention of key contracts such as Tate and DP World P&L and sales targets exceeded year on yearContract retention strategies and strategic journey plans developed for key contracts Change management embraced with new structure and new staff chosen / developed  Extended network with key clients and partners extended across the portfolioStrong personal development and knowledge extended due to company changes to ensure company reputation enhanced during changing environment Show less

Strategic growth of business, retention and control of existing business in south.Full P&L and sales growth accountability (c. £ 20M).Development of area and service both from strategy and operational delivery stance. Focus on looking after our staff, service excellence and retention/development of existing contracts.Board representation at board meetings.Strategic direction and line manager for senior managers, site managers.Key AchievementsBudgets significantly… Show more Strategic growth of business, retention and control of existing business in south.Full P&L and sales growth accountability (c. £ 20M).Development of area and service both from strategy and operational delivery stance. Focus on looking after our staff, service excellence and retention/development of existing contracts.Board representation at board meetings.Strategic direction and line manager for senior managers, site managers.Key AchievementsBudgets significantly exceeded in both sales and gross margin across c. £ 20M+ portfolio) Year on year growth to move area close to £27M (c. 30% growth over 2 years)Contract retention strategies developed and multi-million £ contracts retained Cross division contract management / project management for clientsNetwork with key clients and partners extended across the portfolioStrong personal development to director levelStrategic development of key accounts including direction to the operational / support teams Total rebuild of sales pipeline and marketing plans to ensure consistent growth deliveryResilient operational team developed and developed to ensure highest level of service excellence Show less

See job history role below prior to Olympics role as I returned to the role once project was completed.

Director level post including complex stakeholder /project management with business and risk mitigation responsibilities.  Following successful Olympic Games my role led team to win legacy stage for Wilson James to include Mobilisation and development of Queen Elizabeth Park (Olympic Park) from October 2012 onwards.  Continuation and development of East Village (Olympic Village) from October 2012 onwards to continue through legacy phase with changing staffing levels and requirements a regular… Show more Director level post including complex stakeholder /project management with business and risk mitigation responsibilities.  Following successful Olympic Games my role led team to win legacy stage for Wilson James to include Mobilisation and development of Queen Elizabeth Park (Olympic Park) from October 2012 onwards.  Continuation and development of East Village (Olympic Village) from October 2012 onwards to continue through legacy phase with changing staffing levels and requirements a regular occurrence. Key achievementsTUPE transfer of 500+ staff with complex TUPE rights in just under 2 weeksPlanned and managed reduction in work force (c. 400 staff) in 90 day periodEffective consultation with unions (GMB) to ensure any risk actively managed and reduced for all partiesChange management of numerous changes in manning and pay structures at both locationsRetention of contract into legacy stage and growth of WJ reputation Supported win of Commonwealth Games security for Athletes Village based on success of Olympics projectCompliance with detailed control and specification contracts to mitigated commercial risksDown manning of large team with risk management coordinated with HR and other support teams  Head of Project (Director Level) - January 2012 to October 2012London 2012 Olympic and Paralympic Village (including Games time)Chosen to lead the WJ team in the highest profile event the country and company will ever experience in many years.  This role included building, developing and working on the largest and most prestigious event the country will ever experience, professional security to the Olympic and Paralympic Village.  This project built up a team of c.200 staff during the building stage into over 1,000 staff and close to 60, 000 man hours per week at peak with demobilisation successfully achieved. Show less

Chosen to lead the WJ team in the highest profile event the country and company will ever experience in many years.  This role included building, developing and working on the largest and most prestigious event the country will ever experience, professional security to the Olympic and Paralympic Village.  This project built up a team of c.200 staff during the building stage into over 1,000 staff and close to 60, 000 man hours per week at peak with demobilisation successfully… Show more Chosen to lead the WJ team in the highest profile event the country and company will ever experience in many years.  This role included building, developing and working on the largest and most prestigious event the country will ever experience, professional security to the Olympic and Paralympic Village.  This project built up a team of c.200 staff during the building stage into over 1,000 staff and close to 60, 000 man hours per week at peak with demobilisation successfully achieved.Key Achievements:Appointment, development and control of a Project Management TeamMaintaining and driving WJ reputation successfully when other larger companies were failingExtensive personal commitment to excellence and the highest possible quality of serviceControl of and full P&L responsibility for c. £ 13M revenue over six monthsEnsuring commercial compliance in a very complex contractComplicated client management of numerous stake holders in a demanding contractInitial mobilisation and demobilisation of c. 1,000 staff down in stages to 200 staff  Development of internal and external relationships to ensure contract extension at planned contract end Extensive issue resolution both with complex stakeholder structure and staff alike Risk mitigation and control both commercially and operationally Board level representation Show less

Providing senior account management excellence reporting directly into the Operations Director. Responsibility for multi-million pound portfolio with full operational, profit and loss and strategic responsibility along with development and growth of existing and new business. Fully responsible for managing and developing a varied operational support and site management teams. Proven business development and P&L success combined with a focus on service delivery and profitability… Show more Providing senior account management excellence reporting directly into the Operations Director. Responsibility for multi-million pound portfolio with full operational, profit and loss and strategic responsibility along with development and growth of existing and new business. Fully responsible for managing and developing a varied operational support and site management teams. Proven business development and P&L success combined with a focus on service delivery and profitability targets.Key AchievementsCoordinated mobilisation of WJ first national contract (BMW) leading numerous senior managersFurther development of the contract portfolio with many contract extensions and no lossesFurther development and retention of WJ first port security site – DP World London GatewayHigh level of customer service with survey results to supportSales development and growth platform developed including developing key network contactsSuccessful stakeholder management both internally and externally, dealing at board level / director levelManagement and development of Night Management teamOn-going, successful development of various operational managers and staff (both individual and team)Contract and staff winners / finalists in numerous industry awards (BSIA / Security Excellence Awards) Show less