Mark Joseph O. Email & Phone Number

Manila, Ncr, Ph

- Works with internal and external team to resolve issues raised by the Client.- Performs UAT and other related testing in line with the team’s project intake- Creates test documents needed in line requirement.- Creates status report and presents it to the client on a weekly and/or monthly basis.- Optimizes codes to meet business process and application requirements- Investigates and provides dynamic services and solving issues within multiple components of critical business systems- Designs and builds applications for continuous improvement of the current process- Worked as an L3 Support in a Telco client

Metro Manila

Capstone Project 1: - Used HTML/CSS, and Bootstrap to build a fully responsive websiteCapstone Project 2: - Used NodeJS, ExpressJS, and MongoDB to build a Backend APICapstone Project 3: - Developed an E-Commerce website using the MERN Stack

Makati, National Capital Region, Philippines

- Processes data transfer and account recovery requests for a top-grossing mobile game worldwide.- Serves as the de-facto Subject Matter Expert of the team.- Assists team leaders with approving case consultations and escalations.- Trains new hires to be experts/effective web support specialists.- Creates presentations and educational materials for the new hires’ consumption.

Makati, National Capital Region, Philippines

- Processes data transfer and account recovery requests for a top-grossing mobile game worldwide.

Calamba, Calabarzon, Philippines

- Assisted senior operators in the semiconductor manufacturing production line.- Managed the distribution of materials needed for production in real time.- Diagnosed problems and troubleshooted malfunctions in the machinery when necessary.

Information Technology

Web Development Training Bootcamp

College, Computer Engineering Technology