Mark Joshua Cezar, Cssyb Email & Phone Number

Manila, NCR, PH

Philippines

• Process day to day expense claim for employee across APAC Region
• Provide assistance for user thru ticketing of Service Now Portal
• Partnered closely with internal stakeholders across various departments to provide analysis and relevant support.
• Applied advanced Excel skills to effectively managed data, including Pivot tables, VLOOKUP’s, XLOOKUP’s and SUMIFS.
• Interpreting data gathered at the end of the month to accurately key in KPI Dashboard.
• Conduct Monthly Operational Meeting with internal stakeholders and provide the data gathered in regards with Volume, Value and Rejection rate.

• Process day to day expense claim for employee across APAC Region
• Provide assistance for user thru ticketing of Service Now Portal
• Partnered closely with internal stakeholders across various departments to provide analysis and relevant support.
• Applied advanced Excel skills to effectively managed data, including Pivot tables, VLOOKUP’s, XLOOKUP’s and SUMIFS.
• Interpreting data gathered at the end of the month to accurately key in KPI Dashboard.
• Conduct Monthly Operational Meeting with internal stakeholders and provide the data gathered in regards with Volume, Value and Rejection rate.

Philippines

• Provides outstanding customer service and support by resolving telephone inquiries by the customer.
• Enhance customer relationship and contribute to building customer loyalty through delivery of accurate and timely information.
• Responsible for navigating computer system to gather information and effectively resolving the issues and inquiry which contributed in terms of the inconvenience the customer encounter

Pasig, National Capital Region, Philippines

• Process Journal Entries and other related information in SAP Business One App.
• Prepare Memo and other document needed by the management or any associated government bodies.
• Process Intercompany collection from the services that rendered and tagging the respective GL account for the entries.
• Process bank reconciliation on a monthly basis and report to the Finance Manager all floating and missing cheques.
• Checking of Payroll deduction on a payroll system during tagging, reconciliation and checking for the resigning employee.
• Process Petty cash from disbursement to replenishment and entries.

Philippines