Salesforce Certified Administrator with 4+ years of experience in Salesforce administration and support where 2+ years is a remote work experience. Skilled in Salesforce.com Administration, Salesforce Lightning, Salesforce Sales Cloud, Salesforce Service Cloud, Technical Support, Data Analysis, Business Analysis and System Administration. One of the Core Support Engineer from Salesforce.com as a Subject Matter Expert. We handle standard core configuration within Salesforce Platform from basic to advance feature.Starts as a case handler taking cases within EMEA region for any behavior experienced by our clients in their daily usage of the platform.Isolate the behavior by checking clients business process and needs. Ruling out any customization that is involve that might interfere the standard behavior.Checking related cases, discussion, article and documentation to have a better understanding about scenario that will make easier for us compare the behavior using our test or Demo org.Promoted to the current position in assisting new engineers in their inquiries about the Product. Checked status of each cases and ensuring that all cases has proper traction in a daily basis. Provide possible next step of action or resolution based to deliver a fast and a timely resolution to promote a positive customer experience.