Mark Juniper Email & Phone Number

Gayton, England, GB

King’s Lynn, Norfolk, United Kingdom

King's Lynn, Norfolk

Amsterdam Place, Amsterdam Way, Norwich, Norfolk.

• Proactive Team Manager responsible for line management, delivering and implementing various training/development to 12 Direct telephony Mortgage Advisors. This ensured both achievement and maintenance of Competent.
• Facilitated exceptional service standards ensuring all customers’ new and existing mortgage needs are met through the regular use of effective coaching and feedback sessions
• Completed monthly performance meetings, key performance indicator reviews and detailed root cause analysis whilst managing existing & emerging risks
• Effectively planned tasks throughout a flexible working week to ensure that all key objectives are met in a timely way whilst meeting the needs of the customer, the business and the team
• Acted as an ambassador to build and maintain robust relationships with all stakeholders to achieve and develop joined-up objectives and solutions
• Promoted the RBS and NatWest Mortgage Direct vision by having a visible and positive presence in the department, creating a culture of expertise and co-operation

King's Lynn, Norfolk

• Delivered an outstanding customer experience, building lasting relationships whilst ensuring that complaints were identified and resolved in a timely and effective way
• Flexibly supported customers by being available to help them at a variety of branch locations throughout Norfolk, Suffolk and Cambridgeshire as well as at their homes at times that suited them best
• Proactively collaborated with key stakeholders providing regular coaching, mentoring and development in order to identify and help more customers with their new and existing mortgage needs
• Demonstrated first class organisational skills in maintaining diary efficiency and associated administration through the entire house buying process
• Worked to and exceeded stretching performance targets across a multitude of objectives including mortgage applications, quality standards, protection needs and customer feedbackKey achievements
• As a top performer within the bank attended many recognition events reflecting outstanding customer service and sales performance at a variety of locations including Lisbon, Paris, The Lake District, London and.

Various

Senior Private Banker,NatWest Fakenham 2005-2007.recognised for exceeding all targets in 2006 - 5th in the country for sales and service measures, thus securing my place at achievers awards in the Algarve.Private Banking Relationship Manager, NatWest, Norwich 2003-2005. Responsible for creating and managing a select portfolio of circa 400 affluent clients.