Mark K. Email & Phone Number

- Spearheading London's Safety plan to improve fire safety throughout London.

London, United Kingdom

- To ensure an effective, efficient operational environment is achieved which will support a strong control/risk culture, passionately putting customers and their interests at the heart of all you do and at the centre of all activities- Ensuring consistent adherence to Branch & Private Banking/Direct Distribution internal and external, regulatory, operational, conduct, compliance, credit and key control procedures- To support operational units to manage and mitigate risk (credit, operational, conduct, compliance and regulatory risks) through an independent programme of reviewing, monitoring, investigating and coaching for risk, providing Subject Matter Expert inputs to recommendations for improving processes, systems and staff training- Support the delivery of robust assurance of all aspects of risk management (operational, compliance, conduct,credit, reputational through accurate & consistent testing of ACET and Themed Reviews- Work to support the delivery of specific Regional Risk Priorities across Branch & Private Banking - Implement prioritised coaching performance programme to achieve/exceed business objectives for riskmanagement (operational, conduct, regulatory and credit,) efficiency and other operational issues as required- Provide bespoke and dynamic specialist coaching support, challenging where appropriate to ensure that Line Management exercise leadership across all control measures

London, United Kingdom

Working with senior leaders across the RBS Group supporting the deliever of the Customer Experience objectives. I work with leaders across Private, Business, Retail, Protection and Mortgage Businesses.We support business leaders to enable them to give clarity, build capability and motivate their teams by embedding amazing customer centric behaviours to deliver great customer service and build customer trust and advocacyAct as a trusted advisor within the businesses.

Various London Locations

• Lead the branch team/s in delivering a consistently excellent customer experience with emphasis on efficient, helpful and simple• Grow and retain our existing valuable customer relationships and attract new customers• Deliver the Branch contribution targets • Own the preparation, implementation and maintenance of an effective Branch Local Market Action Plan• Contribute to the Local Market Action Plan • Motivate and lead teams to live the Bank values and Helpful Banking Behaviours• Use the Extraordinary Operating Rhythm tools and techniques to direct and deliver performance improvement• Own and deliver the Customer Charter Promises

London, United Kingdom