Mark Jackson Email & Phone Number

Minneapolis, MN, US

Greater Minneapolis-St. Paul Area

• Company department, position and business venture created after I identified potential business opportunity and built the business cases to address it. Leadership request led to assuming the position and developing a.
• Responsible for managing all facets of up to five of the company’s top Fortune 500 health insurance clients, serving as backup Director for the department, leading various department sub-teams, as well as my own.
• Product ownership of technical solution/publishing tool, working with other contributors to continuously develop, enhance and speed up the solution engine while working to remove manual labor costs and reduce edit cycles
• Developing, refining, and implementing several workflow processes for the team, driving efficiencies and untangling needed resources, improving documentation quality, and decreasing turnaround time by 55%, driving an.
• Increased profit revenue by 20%, compounded annually for several years straight, by securing several new major clients and new product suites, necessitating need to grow the team, grow the solution and spearhead design.
• Department continuously outperforms other groups within the company business unit, turning profit at the end of the year, even while economy and other groups fail to meet profit margins

Greater Minneapolis-St. Paul Area

• Served as business analyst, systems analyst and technical analyst, guiding relationships for up to 50 clients, gathering and documenting, testing and working with each to deliver new products, enhancements and.
• Served as guide and subject matter expert in divestiture of business unit, developed user stories, user acceptance criteria, current state and future states of the platform and assisted in technical expertise of.
• Identified areas for efficiency improvements utilizing Six Sigma skills, documenting current process flow of a business division suffering from delays; following implementation of suggested courses of remedy to improve.
• Innovated new features to existing products that had become stagnant, launching new ecommerce websites to serve client account holders while strengthening the product, driving an increase of 10%+ in sales

Greater Minneapolis-St. Paul Area

• Directed development of innovative products and improvement of existing products using variable data fields and logic to provide multiple customization options and possibilities for clients. Responsible for end-to-end.
• Led 30 team members in the creation process, cross collaborating with various departments to verify broken products or websites
• Trained and mentored new team members to increase onboarding time and performance
• Key player in success of a new platform for department, with goal of making sites more secure and attractive; tested and created many processes, training up to 20 people on new software
• Recruited to participate in a large project with new healthcare client due to background and ability to problem-solve tricky logic-based documents; project turned into a multi-million-dollar, year-long venture with.
• Reduced processing time on the highest-selling product offered by company by 50% and scaled back the logic complexity by 25% after being assigned to own the product’s efficiency and usability; this required ongoing.

Greater Minneapolis-St. Paul Area

• Served as project and team lead for desktop publishing department, developing style templates to conform to SEC requirements and company standards to allow for EDGAR submission and generation of HTML, training new team.
• Acquired new clients and vertical sales on existing clients, worked client referrals
• Promoted to the style team (the senior creative group) due to extraordinary attention to detail and innovation, driving changes to old processes to create significant efficiencies
• Created training documentation and trained/mentored new employees