Mark Jackson Email & Phone Number

Minneapolis, Mn, Us

Greater Minneapolis-St. Paul Area

Company department, position and business venture created after I identified potential business opportunity and built the business cases to address it. Leadership request led to assuming the position and developing a team to fulfill new tasks and projects, including software solution development oversight and product ownership, in guiding Medicare/Medicaid plan providers with the development and use of end-to-end Member Communications (ANOC/EOC) creation. This includes CMS regulation advisement, document creation, project management, meeting facilitation and coordination with print rooms for deliverables and mailings.•Responsible for managing all facets of up to five of the company’s top Fortune 500 health insurance clients, serving as backup Director for the department, leading various department sub-teams, as well as my own sub-team and other internal and external groups in document creation, facilitating and revising delivery schedules internally and externally and advising clients on best practices and mandated government compliance•Product ownership of technical solution/publishing tool, working with other contributors to continuously develop, enhance and speed up the solution engine while working to remove manual labor costs and reduce edit cycles•Developing, refining, and implementing several workflow processes for the team, driving efficiencies and untangling needed resources, improving documentation quality, and decreasing turnaround time by 55%, driving an accuracy rate of 80%•Increased profit revenue by 20%, compounded annually for several years straight, by securing several new major clients and new product suites, necessitating need to grow the team, grow the solution and spearhead design of new offerings to remain competitive in the industry•Department continuously outperforms other groups within the company business unit, turning profit at the end of the year, even while economy and other groups fail to meet profit margins

Greater Minneapolis-St. Paul Area

Served as business analyst, systems analyst and technical analyst, guiding relationships for up to 50 clients, gathering and documenting, testing and working with each to deliver new products, enhancements and services. Worked within JIRA and Confluence creating user stories, attended Scrum ceremonies and worked within Agile and Waterfall product delivery system.•Served as guide and subject matter expert in divestiture of business unit, developed user stories, user acceptance criteria, current state and future states of the platform and assisted in technical expertise of backend systems and functionality•Identified areas for efficiency improvements utilizing Six Sigma skills, documenting current process flow of a business division suffering from delays; following implementation of suggested courses of remedy to improve the flow, the business unit saw a 65% decrease in turnaround time and measurable increases in productivity•Innovated new features to existing products that had become stagnant, launching new ecommerce websites to serve client account holders while strengthening the product, driving an increase of 10%+ in sales

Greater Minneapolis-St. Paul Area

Directed development of innovative products and improvement of existing products using variable data fields and logic to provide multiple customization options and possibilities for clients. Responsible for end-to-end product development, from vision and creation to planning, functionality, software configuration/execution and launch for user interface.•Led 30 team members in the creation process, cross collaborating with various departments to verify broken products or websites•Trained and mentored new team members to increase onboarding time and performance•Key player in success of a new platform for department, with goal of making sites more secure and attractive; tested and created many processes, training up to 20 people on new software•Recruited to participate in a large project with new healthcare client due to background and ability to problem-solve tricky logic-based documents; project turned into a multi-million-dollar, year-long venture with cross-country travel acting as corporate spokesperson at various client headquarters•Reduced processing time on the highest-selling product offered by company by 50% and scaled back the logic complexity by 25% after being assigned to own the product’s efficiency and usability; this required ongoing refinement of product to reduce processing time and deliver a smooth user experience and enabled other users in the department to work the product•Played pivotal role in corporate rebranding effort, working with senior leadership team to ensure internal website functioned efficiently, logos/products were print-ready and validated, and fonts properly purchased to avoid potential legal fines

Greater Minneapolis-St. Paul Area

Served as project and team lead for desktop publishing department, developing style templates to conform to SEC requirements and company standards to allow for EDGAR submission and generation of HTML, training new team members and ensuring positive client relationships. •Acquired new clients and vertical sales on existing clients, worked client referrals•Promoted to the style team (the senior creative group) due to extraordinary attention to detail and innovation, driving changes to old processes to create significant efficiencies•Created training documentation and trained/mentored new employees