In the Agile world, the ideology of the servant leader is valued. As I strive to be an Agile Servant Leader who inspires and serves others, removes impediments, coaches, mentors, and trains to drive high performance on project teams, this truly resonates with me. Connecting and communicating with people of all diversities, at all levels, in a variety of roles is a super skill. I measure my success by the growth and success of others and the organization. Over the years, I have had the opportunity to lead complex efforts in quickly changing tech environments for large global organizations. Variety in the roles I've held has helped me gain a deep and broad knowledge of IT and the Software Development Lifecycle. From software development, implementation, and infrastructure projects to testing, quality control, and automation, as a Certified Project Manager (PMP) and Certified Scrum Master (CSM), I have consistently helped teams work together to meet IT goals and deliver IT products. My ability to communicate to both technical and non-technical audiences helps me build consensus and collaboration across the organization. Selected Roles I've Held: IT Project Manager Application Developer & Software Automation Lead IT Test Lead, Quality Engineer, & Testing Director (Stress / Integration / User Acceptance / Unit Testing) Implementation Manager Defect Manager Senior Programmer Analyst I love technology as a career because it changes quickly and draws on my problem-solving and critical thinking skills. I view problems as opportunities to learn and improve. What others will tell you is that I get things done--no matter what the issue. I commit to finding the best solutions to solve problems and deliver long-term value to the organization in the most cost-effective and efficient manner possible.I'm seeking a role within a mid-sized to large company as a developer who will utilize my IT expertise to make the company's technology resources stronger. Information Technology (IT) Consulting | Requirements Gathering | Vendor & Resource Management | Technology Solution Delivery | Risk Management Budget & Financial Management | Agile Project & Process Management Implementation & Deployment | Cross-functional CollaborationQuality Engineering Automation | Software Development Lifecycle (SDLC) Productivity & Efficiency Enhancement | Agile & Scrum Methodologies Communications | Test Strategy | Test Scripting & Debugging | Application Development & Programming | Relationship BuildingAgile Test Management | Agile Pair Testing | Agile JIRA
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Agile Leader Scrum MasterNationwideDes Moines, Ia, Us -
Agile Leader & Scrum MasterNationwide Feb 2023 - PresentUsLead team of 20 Secret Ninjas in charge of a $3B revenue Commercial ODM asset. Direct design, development, integration, and testing (DDIT) using Agile framework. Manage multi-million-dollar project portfolio budgets.• Orchestrate Agile ceremonies and consult with leadership, IT teams, and business partners• Partner with leaders, technical teams, and functional project resources (requirements, QA, testing, etc) to deliver complex projects on time and within budget.• Coach, mentor, and develop team members, including off-shore resources, while promoting collaboration and teamwork to inspire high performance and goal attainment.• Recognize milestones and help the team understand the impact of their work to drive motivation and empowerment.RESULTS-- Managed and shaped a Secret Ninjas line to consistently deliver highly technical projects and bug management that maintains and grows a multi-billion-dollar revenue Commercial ODM IBM software.-- In Q1, inherited budget, running 160% over budget, and delivered solutions, bringing budget under control by year-end. -- Took control and worked with the team to execute strategies to monitor and address overburn, contain costs, increase efficiency, and reallocate resources and budget line items.- Completed 20 large-scale build projects representing $1.3M and nearly 12K labor hours. -- Delivery of an additional 15 small-scale build projects with a $636K budget and over 8K labor hours.-- Restructured the Secret Ninjas Build portfolio that included millions of dollars of projects and over 14K labor hours, adjusting resources, time, budget, and resource management. Refocused within weeks to prioritize and focus on Small Market Bundle projects to drive more significant profit. -
It Quality Assurance Test LeadF&G Apr 2022 - 2023Des Moines, Iowa, UsFacilitated planning of testing for top-tier projects via Agile Kanban methodologies using JIRA tool to manage project directives.• Facilitated agile ceremonies and guided the development of agile methodologies in the QA spaces• Organized and managed the QA efforts for top-tier projects and created solutions to improve QA functionality• Partnered with leadership and advised on strategy for mapping overall systems to improve the knowledge base and enhance communication between business and technology groups• Coached and mentored multiple cross-functional teams, including off-shore resources on Agile principlesResult: Delivered Agile QA technical solutions in current top-tier projects for F&G -
It Q/A Test LeadNationwide Jan 2020 - Apr 2022UsIT QA Test Lead: Created, planned, and executed testing efforts for the Secret Ninja line & CLS EXU project.• Delivered testing efforts on Secret Ninja line for ODM software changes and Guidewire systems [Policy Center & Clear Quote] testing from a CLS EXU Project perspective• Collaborated with multiple off-shore QA Test Analysts, Agile leaders, Project leaders, Developers, Scrum Masters, BSA’s, and leadership in delivering various testing efforts to completion• Managed the planning, creation, and execution of over 2000 test scenarios and multiple UAT efforts• Refined SCRUM cards via the 3 Amigo Agile process on Policy Center, Clear Quote, and ODM systemsResult: From 2020 to 2022, executed multiple sprints that included line level, regression, system, UAT, integration, end-to-end, XML, JSON, DB, SQL, API, and various other consulting for testing delivery. -
International Business ConsultantSelf Employed Jun 2010 - Jan 2020Satellite Beach, Florida, UsBuilt an international business in China and learned the language and culture. Created a strategic roadmap and cultivated relationships to further business/service projects. Raised over $1M to promote business development.• Developed business strategies for corporations and small businesses, including farms, manufacturing, technology, import & export, and other enterprises. Mentored and held collaborative strategy sessions with business owners.RESULTS: Delivered a self-sustaining business model that improved the lives of multiple families in the Asia market. -
It Project ManagerWells Fargo Apr 2004 - May 2010San Francisco, California, UsIT Project Manager | 2009 to 2010: Led the third-party application team managing the installation of new Verint servers.• Accountable for developing and managing a multi-million-dollar budget and facilitating infrastructure installs of Verint servers, applications, and configurations across the enterprise.RESULTS: Project delivered on time and budget without significant issues.Project Manager | 2006 to 2009: Updated calculations used for loan processing. • Oversaw the technical team and collaborated with system architects to review and combine multiple loan calculations.RESULT: Project team identified and fixed issues to improve calculation infrastructure.Implementation Manager | 2005 to 2006: Directed Desktop Release Management (DRM) software implementation. • Led the team that defined, designed, and implemented the DRM process, including over 800 desktop applications. RESULTS: Piloted DRM process within multiple business groups, followed by release in the desktop and laptop environments. Implementation Manager | 2004 to 2005: Managed migration of 2700 laptops/PCs in 20+ locations from Windows 95 OS to XP OS.RESULTS: Improved the release periods of enterprise applications by 300% and reduced overall applications by 62%, from 800 to 300, saving the company substantial time and thousands in annual costs.
Mark Miller Education Details
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Buena Vista UniversityManagement Information Systems (Mis)
Frequently Asked Questions about Mark Miller
What company does Mark Miller work for?
Mark Miller works for Nationwide
What is Mark Miller's role at the current company?
Mark Miller's current role is Agile Leader Scrum Master.
What schools did Mark Miller attend?
Mark Miller attended Buena Vista University.
Who are Mark Miller's colleagues?
Mark Miller's colleagues are Nancy Villasenor Aguirre, Sphr, Craig R., Mariah Holmes, Brian Lucas, Demetrius Peoples, David Robbs, Susan Fuller.
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