Mark Miller Email & Phone Number

Des Moines, IA, US

US

• Lead team of 20 Secret Ninjas in charge of a $3B revenue Commercial ODM asset. Direct design, development, integration, and testing (DDIT) using Agile framework. Manage multi-million-dollar project portfolio budgets.
• Orchestrate Agile ceremonies and consult with leadership, IT teams, and business partners
• Partner with leaders, technical teams, and functional project resources (requirements, QA, testing, etc) to deliver complex projects on time and within budget.
• Coach, mentor, and develop team members, including off-shore resources, while promoting collaboration and teamwork to inspire high performance and goal attainment.
• Recognize milestones and help the team understand the impact of their work to drive motivation and empowerment.RESULTS-- Managed and shaped a Secret Ninjas line to consistently deliver highly technical projects and bug.

Des Moines, Iowa, US

• Facilitated planning of testing for top-tier projects via Agile Kanban methodologies using JIRA tool to manage project directives.
• Facilitated agile ceremonies and guided the development of agile methodologies in the QA spaces
• Organized and managed the QA efforts for top-tier projects and created solutions to improve QA functionality
• Partnered with leadership and advised on strategy for mapping overall systems to improve the knowledge base and enhance communication between business and technology groups
• Coached and mentored multiple cross-functional teams, including off-shore resources on Agile principlesResult: Delivered Agile QA technical solutions in current top-tier projects for F&G

US

• IT QA Test Lead: Created, planned, and executed testing efforts for the Secret Ninja line & CLS EXU project.
• Delivered testing efforts on Secret Ninja line for ODM software changes and Guidewire systems [Policy Center & Clear Quote] testing from a CLS EXU Project perspective
• Collaborated with multiple off-shore QA Test Analysts, Agile leaders, Project leaders, Developers, Scrum Masters, BSA’s, and leadership in delivering various testing efforts to completion
• Managed the planning, creation, and execution of over 2000 test scenarios and multiple UAT efforts
• Refined SCRUM cards via the 3 Amigo Agile process on Policy Center, Clear Quote, and ODM systemsResult: From 2020 to 2022, executed multiple sprints that included line level, regression, system, UAT, integration.

Satellite Beach, Florida, US

• Built an international business in China and learned the language and culture. Created a strategic roadmap and cultivated relationships to further business/service projects. Raised over $1M to promote business.
• Developed business strategies for corporations and small businesses, including farms, manufacturing, technology, import & export, and other enterprises. Mentored and held collaborative strategy sessions with business.

San Francisco, California, US

• IT Project Manager | 2009 to 2010: Led the third-party application team managing the installation of new Verint servers.
• Accountable for developing and managing a multi-million-dollar budget and facilitating infrastructure installs of Verint servers, applications, and configurations across the enterprise.RESULTS: Project delivered on.
• Oversaw the technical team and collaborated with system architects to review and combine multiple loan calculations.RESULT: Project team identified and fixed issues to improve calculation infrastructure.Implementation.
• Led the team that defined, designed, and implemented the DRM process, including over 800 desktop applications. RESULTS: Piloted DRM process within multiple business groups, followed by release in the desktop and laptop.