Mark Slagle Email & Phone Number

Riverview, Mi, Us

Detroit Metropolitan Area

Position eliminated due to 81% decrease in production.Manufacturer of Ford OEM-compliant modules, sub-assemblies, complete vehicles, rolling Class A Recreational Vehicles and commercial truck chassis. Worked with individuals and teams from the shop floor up to and including the owners, Operations, Process Engineers, Ford Product engineers, et. Al, and suppliers, to continually improve all elements of quality and operations. Delivered presentations on key product performance, supplier performance, plant quality and processes to drive improvement. Used Process Improvement, FMEA, DFMEA, 8D, Control Plans, Root Cause Analysis, 5S, Pareto, Poka-Yoke and other quality processes to improve quality, productivity, customer satisfaction and cost. Solved multi-year frame/crossmember/shackle concern within three weeks of investigation, solved multi-year power steering bracket to frame alignment concern within three months of investigation, and others. Avoided a plant shutdown within minutes of doing so due to multiple supplier quality concerns by working with the supplier company, top management at both companies to triage the situation and identify next steps. Solved multi-year power steering bracket to frame alignment concern within three months of investigation, and others. Worked with suppliers to ensure parts are received to specification, fit with components, and resolve concerns. Morale Committee team leader to improve teambuilding, employee morale and overall employee experience.  Participate in New Employee Onboarding process by sharing the Company Mission, Vision, Values, Purpose and Goals. Manage Ford warranty claims by working with plant team and Ford staff to drive interim and permanent corrective actions to avoid recurrence.

Yanfeng Automotive Interiors - Monroe Michigan

Contract cancelled due to COVID-19. Led cross-functional team that reduced multi-year, nagging door panel defect concern 48% in 10 weeks by leading cross-functional team to implement 12 actions/improvements with 8 additional next steps for further improvement. Worked with Plant Manager, staff, and manufacturing team on projects to significantly improve overall quality. Identified top concerns, root cause, resolved issues, and finalized all paperwork to close with the customer.

Northville, Mi

Position eliminated in the US and sent to MexicoReported to Company President. Championed implementation of a Process Improvement / Benchmarking program to significantly improve key processes, with intention to eventually expand to all locations worldwide. Led benchmarking cross-functional team to identify and implement office supply process improvements with annual savings exceeding $75K by consolidating seven supply areas (each with a coordinator and duplicate inventory), into one location, and contracting supplies with a more cost-effective supplier. Reduced warranty expenses 75% for one OEM return part by streamlining the incoming returned part process, lab analysis, and reporting, to process claims timelier to meet customer requirements. Oversaw electronic components warranty performance for Ford, FCA, Honda, Mercedes, Subaru, Daimler Truck North America, Mazda, Volvo, and Nissan. Tracked product performance, identified concerns and led Product Teams comprised of Manufacturing, Engineering and Sales to resolve concerns – improving quality, cost and customer satisfaction. Reduced warranty claims 86% for a large volume Powertrain component by working with the OEM and internal teams to understand and resolve system-related issues.

Ford Motor Company - Dearborn, Mi

Proactively moved from contract position to full-time position.Analyzed warranty spikes to determine root cause, resolve concerns, assign responsibility, and recover expenses caused by supplier issues. Led team members from Quality, Engineering, Purchasing, Supplier Technical Assistance, Suppliers, et al from project initialization through root cause analysis and recovery negotiations. Oversaw more than 100 warranty recovery projects/teams and recovered over $18M annually from suppliers.

Trenton, Mi

 Fully Licensed Builder, insured, with direct-hire employees providing world class, premium customer service. Oversaw all business operations – HR, Finance, Advertising, Marketing, Sales, Payroll, etc.  Led staff of 11 – Office Manager, Office Staff and Service Technicians. Built business to $400K in annual revenue in 21 months. Recognized as the #1 franchise location in North America. Recognized as City of Trenton Business of the Year. “Team Builder Award” recipient for applying outstanding teambuilding principles with local franchisees. “Market of the Year” recipient for creating synergy and branding among local franchise owners.

Dearborn, Mi

 Collaborated with IT and Finance staffs that identified, developed and implemented cost reductions and customer service improvements using the Six-Sigma strategy and process

Dearborn, Mi

 Conceived, championed, implemented, and led Global Process Benchmarking Clearinghouse that helped employees identify/save over $100M by working with individuals/teams from the shop floor to the executive offices. Directed a network of 25 employees worldwide who each had a network of process improvement experts working in their respective organizations. Developed training and a best-practice sharing and Knowledge Management database that enabled anyone within Ford to see internal and external best practices to use in their organization to improve key processes, quality, cost, and customer satisfaction.  Recognized by Ford chairman who advised all employees worldwide to use new benchmarking services to improve key processes throughout the company. Was Ford’s Process Benchmarking expert that trained, advised and coached employees how to use benchmarking tools to improve processes by 25% and more. Promoted Knowledge Management practices and advised/led benchmarking studies across the company with competitors and other best-practice companies. Member of the Competitive Intelligence Forum that gathered, evaluated, and determined competitive strategies to define Ford’s strategy to lead in the marketplace. Improved Corporate Warranty Process cycle time 62% by working with a cross-functional team to benchmark Ford’s corporate warranty process, ultimately reducing the time to get warranty repair data from dealerships to engineers.  Benchmarked corporate global Product Development Process.

Bba, Business

Activities and Societies: I worked my way through school as owner of a residential/commercial painting business and team member at a waste.

Bachelors, Business, 3.17

Activities and Societies: Alpha Kappa Psi professional business fraternity