Mark Kaplan Email & Phone Number

Tempe, Arizona, United States

Handle customer request calls and emails to schedule inspection , repair , service , maintenance and provide reports for Commercial customers.Provide quality customer experience to assist in building relationships and professional engagement with property managers and other business professionals.Support the other internal customers ( installation , sales and monitoring ) with handling and resolution of customers issues with strong and soft conflict resolution skills .Customer retention and quality service through advanced writing , verbal communication and technology skills to ensure retention , promote customer satisfaction and loyalty.Implementing a training , how to sheet for Standard Operating Procedures .

Phoenix, Az

o A specialized counselor that works with students in the teaching prep programs o Work closely with other departments o Assist students with programmatic requirements o Collect, document and archive students program requirementso Build and maintain relationship with venders o Document and update policies and procedures o Analyze and generate reportso Trained new employees

Norwood, Ma

Manage , organize and archive vendor dataTrouble shoot and problem solving file discrepancies with the various information providersDocument and update policies and proceduresOrganize tape storage at off-site center to improve data recording efficiency and cost savingsCommunicate with internal customers to ensure accuracy and timely delivery Foster good communication by refining account representative relationsContact outside vendors to ensure a timely follow through and minimizing response timeSupervise client orders throughout all aspect of delivery by tracking client orders

Mba, Business, 3.0

Associate Of Arts (Aa), Business Administration And Management, General

Bachelor Of Science (B.S.), Business Management, 3.0