Mark Karimjee-Sayers Email & Phone Number

Leicestershire, England, United Kingdom

Market Harborough, England, United Kingdom

• Oversight and governance of key mortgage and savings policies and processes. Driving Improvements and adherence to risk outputs in all operational areas:
• Organise and drive the operational risk agenda providing audit and compliance support to internal customers (mortgage, savings and branch teams) and internal/ external auditors, as required.
• Support the Operations Manager and leadership team in the oversight of branch audits, identifying a value added structure which delivers compliance assurance.
• Lead on the mortgage arrears and forbearance approach to ensure policy, processes and all customer interactions are aligned, fully compliant and provide members with a supportive, proactive, competent, trusted lender.
• Lead on the oversight and operational management of the complaints processes within both mortgage and savings teams. Champion “best in class” improvements resulting from feedback and root cause analysis by.
• Organise and lead the business operations teams on how to identify and execute root cause issues, drive action plan activities to eliminate root cause issues and ensure safe delivery of change.

Northampton, England, United Kingdom

Worked with the Managing Directors and their teams across the Barclaycard Unsecured Borrowing (UB) organisation to help discharge their ownership, responsibility and accountability for assessment, and operation of controls and mitigation of business risk. Responsible for designing, delivering, operating and embedding business controls and assurances that.

Northampton, England, United Kingdom

Accountable for the service oversight, effective cost and the smooth running of all activity situated within the Barclaycard Chief Operating Office Services structure. This included strategy and technical direction, Service Level/Key Performance Indicator adherence, problem resolution, Management Information delivery, colleague experience, transition &.

Accountable for the service management of all internal and external fulfilment suppliers for Barclaycard UK, Barclaycard Business and Partnerships UK. This includes accountability for retail technology, application processing, remittance processing and transactional print and mail; management of card operations is undertaken for debit and credit.

Responsible for the service management of all internal and external suppliers for the Partnerships SBU. This includes accountability for service management of Barclaycard’s COO, and First Data which provides a managed service for several new partnerships. Previously, working as the Barclays appointed colleague to the Joint Venture team, as the pivital.

Accountable for the management of application capture for Barclaycard. Responsible for the ongoing change management and continuous improvement of BCR with the main focus on Customer experience and drive for quality.

Operational accountability for Woolwich & Barclays Current Account & Loan Collections Call Centre, Chelmsford