Operational Excellence Manager
CurrentI began in this role at NWEA, which was acquired by Houghton Mifflin Harcourt in 2023. Provide strategic leadership and operational support to the organization and establish scalable and sustainable processes to support Operations and lines of business. Implement Artificial Intelligence (AI) and Machine Learning (ML) tools and practices to increase operational efficiency and effect change within the organiztion towards data driven decision-making and establishment of predictive analytics.