Mark Kaufman Email & Phone Number

New York, Ny, Us

New York, New York, United States

New York, New York, United States

New York City

-Executed written sales agreements for large scale and complex full service meetings, conventions and events with more than 300 cumulatve room nights.-Initiated verbal and written communication with customers and hotel departments outlining details and specifics of event including, room block management, payment structure, food and beverage requirements, meeting room rental.-Partnered with hotel operations departments to ensure high quality client experiences.-Monitored and assessed service satisfaction trends via meeting planner survey results and SALT scores.-Created full group resumes for all hotel events.-Reviewed event details with hotel departments with daily operations, BEO and group resume meetings.-Oversaw and directed responsibilities of two Event Coordinators.

Woodcliff Lake, Nj

-Handled large conventions and meetings from the time the sales contract is signed until the group travels including, but not limited to: meeting space allocation, menu selection, guest room blocks, audiovisual. -Prepared Banquet Event Orders with clients and distributed using Delphi.-Provided pre-planning facility tours as needed.-Served as onsite hotel contact.

Woodcliff Lake, Nj

-Extracted and communicated information from Banquet Event Orders (BEOs) and managed room setups for corporate meetings, trade shows, and social functions.-On-site contact for clients, reviewed daily BEOs, coordinated and implemented meeting logistics, food and beverage requirements and changes as needed.-Coordinated and scheduled a department of 18 housemen, including two supervisors.-Generated and processed all function billing and reviewed with clients.

Montvale, Nj

-Coordinated and reserved meeting space for corporate conference center.-Liaison between meeting planners, seminar managers, and outside catering vendor.-On-site supervisor for all conference center functions.-Setup A/V and computer projection equipment, instructed facilitators on operation.

Bachelor Of Arts (B.A.), Communication And Media Studies

Communication And Media Studies