Mark Kavanagh Email & Phone Number

Salem, Or, Us

Oregon, United States

Managing Account Management Operations, including but not limited to- Forecasts with a key customer across all ASM Product Lines- Change Management with the key customer- Quality Management with the key customer- Synergizing approaches internally between product lines

Hillsboro, Or

• Was account manager for Thermal ALD products for 5 years, and more recently Account Manager for 5 years for PEALD/PECVD products for a major customer in the Pacific NWi. Main customer interface between the customer and internal product team in Japanii. Working to ramp 3 different processes in a new technology 10nm node, includes developing ramp readiness strategies with sales, service, and spares teams, along with Japaniii. Set sales forecast for tool setsiv. Negotiate tools and conversion pricing, generate quotes, and confirm POs for processingv. Negotiate PSPECS, CSPECS and ESAs, cost-per-wafer commitsvi. Closed a last time buy of a toolset for $60Mvii. Developed forecasting what-if tools for the account teamviii. Have 3 project manager direct reports• Was Account Mgr for 2 years on thermal-ALD toolset for a major customer in the Pacific Northwest NWi. Performed the same duties as above, except worked with US-based product teams.ii. Closed ESA terms and pricing for 14nm node.iii. Successfully reduced Cost per Wafer below the target on toolset via various projects as aligned between the customer, product line, and spares.

Portland, Oregon Area

• Customer interface / single point of contact to the ASM Factory• Generated and aligned new system specifications, including new product introduction• Developed tool availability calculator for ALD toolset to predict uptime based on several variables still used by ASM today.• Developed a tool Cost-per-Wafer pass model initially for ALD toolset. Has since been used for PEALD and PECVD toolsets.• Worked with several demanding Tier 1 customers from the US, Germany, Japan and Korea.• Won new ALD business from a key logic customer by managing a competitive 2 year on-site tool demo program. This included upscaling the tool configuration for HVM tool purposes.• Started tool evaluation programs at key Japanese and Korea memory customers.• Ran a mini-Program for a roll-out of a major tool upgrade requiring coordinating resources, part logistics, planning at multiple sites that lasted 9-months across multiple sites during a production ramp.

Portland, Oregon Area

• Worked at customer site to manage the ALD High-K Polygon tool program. • Managed 9 on-site FSE’s on 4 compressed shifts maintaining development cluster tools.• Attended daily meetings, drove escalations and other issues with the customer and factory, working towards solutions to problems.• Headed the joint Intel-ASM reliability team. Generated Pareto charts, weekly indicators & improvement roadmaps to use data to drive equipment improvement programs.

Portland, Oregon Area

• Managed the sales for all Metron Legends equipment for the western United States. • Handled all customers located in the western region of the United States.• Won back spares sales to key customers from other 3rd party suppliers.

Portland, Oregon Area

• Managed up to 12 FSE’s & 2 Supervisors in the western region.• Managed customer issues in the western US by developing action item lists and Pareto charts to analyze downtime issues to use data to fix problems, not emotions. • Worked closely with sales team to increase spare parts sales, and push service contracts.• Improved system audit procedures for equipment refurbishment, or to improve equipment reliability.• Developed a Field Service CD-ROM containing all the required documentation, software and other needs required to be able to work on all versions TAZ Eclipse Sputtering Systems.

Portland, Oregon Area

• Installed and maintained customer machines (MRC Eclipse Sputtering systems) at customer site. • Responsible for training customer maintenance technicians and operators. • Developed initial documentation for the MRC Solarus Sputtering System, later renamed Eclipse Mk IV.• Was the on-site FSE and primary account manger for Intel in Aloha, OR. • Was primary account manager for Hewlett-Packard in Corvallis, OR, and worked on a joint HP-MRC product improvement team for the Solarus, later Eclipse Mk IV system.