Mark Kearney Email & Phone Number

Dublin, County Dublin, Ireland

VMware ESXi configuration and supportvCenter Administration SCCM deployment AD / DNS support Microsoft Exchange Citrix environment and configuration – Workspace / Director, Virtual Machines Server management – Racking and deploying data centre infrastructure

Dublin, County Dublin, Ireland

Provided first and second level support to end users in the firmExperience working in a highly regulated / ITIL environment, with appropriate service / ticketingsystems – ServiceNow / MyServiceHelping project managers roll out mobile devices and remote access points to users to ensure firmkeeps up to date with the latest technologyPerform housekeeping and network maintenance activitiesDeploy new PC's, laptops, software and peripheral equipment

County Dublin, Ireland

Image and deploy new PC's, laptops, software and peripheral equipmentPC / Laptop disassembly, troubleshooting hardware such as NVMe, Motherboards, DIMM ModulesPartner with various teams including security, networking and infrastructure when neededServer hardware support experience (racking & providing hands & eyes support), Console - PuTTYsupport, VLAN taggingTesting of faulty hardware and repair devices when neededPerform housekeeping and network maintenance activitiesManage the volume on boarding of interns and graduates (200+ yearly) to ensure they are familiarand comfortable joining the company, I ran the IT workshop when they join the firm and ensure theyhave fresh laptops and all required accounts in working orderCreate and manage over 3000 users in Active Directory and MIMMacbook support for users at the Service DeskiPad / iPhone support (Intune company portal & Wandera), IOS and Android devicesAsset management of hardware devices for the firm including laptops, phones, iPads, mobile donglesRemote support via Skype, Zoom and Microsoft Teams

Calgary, Alberta, Canada

Provided tier 1 support for customers over the phone.Provided system hardware configuration, software, and upgrade installation for customers.Helped end users with hardware, software, cables, networking and operational support requirements in keeping with industry standard practices.Sustained attached rate of over 4% in extend warranty service contract sales per transaction.Aid co-workers with sales performance and using the team's collective knowledge to further improve the shopper's experience with our store.Performed system diagnostics to determine problem and provide remedial solution to problems.Regularly attending company training and product knowledge sessions to stay up to date in popular hardware and software.

Ireland

Knowledge of stock system and how to work efficiently in a warehouseOperating customer services dealing with returns and helping customers with any issues they may haveRole of Team Transformer entailed being a team motivator for all colleagues to keep a positive rapport in store and to advise colleagues on how to communicate with the customers to give them the best experience possible

Ireland

Design CMS websites for new and existing clientsAcquired practical skills in designing websites for various types of clients, how to rank a website successfully using SEO and Google AnalyticsCommunicate with clients to ensure they receive the right website that suits their needs.

Bachelor Of Science - Bs, Computer Science

Studied computer science and software engineering

Education record