Mark Keightley Email & Phone Number

•Managing a team of 10 service engineers including the service delivery for 3443 devices, ensuring the service that is provided is of the highest quality.•Carried out the maintenance and repair of photocopiers, printers and all printing utilities.•Personally maintaining the GPSD products in my area.•Training, mentoring and motivating of staff to improve overall team performance.•Monitoring of engineers KPIs and grading, ensuring they are given all the assistance and skills they require to succeed.•Insuring group targets are met, acquiring devices and saving costs on spare parts through stock consolidation.•Reviewing service calls daily, monitoring SLAs and part spends, responding to and resolving issues promptly.•Managing engineer’s stock levels and part transfers.•Performing customer quality visits and engineer field accompaniments.•Implemented monthly service meetings to discuss field practices, KPIs, manufactures modifications and all other service related issues.•Liaising with the sales team insuring all customer escalations are dealt with promptly and professionally.

Huntingdon

•Excellent customer service skills, dealing with customers’ needs, ensuring customer satisfaction.•Proven staff management, promotion of team morale, unity and self-motivation.•Maintenance, fault finding and installation of document utilities on all manufactures devices.•Fully trained on GPSD products,(Konica Minolta high volume)•Competent in training staff to a high level to help maximize their efficiency.•Experienced with software packages and highly proficient with MXP.•Excellent leadership and organization skills with the ability to make accurate decisions.•Forward thinking with a positive attitude.