Deployment and Scheduling, Telcom Coordination• Effectively managed voice and data lines for Agent offices across the United States.• Built and maintained relationships with external vendors.• Consistently managed 800 numbers for Enterprise and Agent offices. • HP-Service NowTechnical Services – Electronic Support Unit • Load Technician, Loaded computers for Agents, Enterprise and Claims. Technical Router and Switch Repair/Configuration – Technician• Preformed maintenance repair process on Cisco Routers and Switches• Installed initial configuration for deployment VSAT (Satellite) – Technician• Preformed yearly maintenance on 14 self-deploy and 53 Fly Away KitsCatastrophe Driving Team – Technician (Volunteer Team) • Deployed and set up sites in mobile offices and maintained approximately 30 sites across United States for Hail. Tornadoes, Hurricane, Fire Sites and brick and mortar Fire Sites.• Communicated with Claims Team Managers to provide security personnel, greeter personnel and stocking claims materials to meet daily demands.• Worked induction centers processing Independent Adjusters Independ adjuster laptop kits for both Auto and fire sitesTechnical Services – Systems Wireless Communication Operations - Technician • Coordinated with Claims to provide wireless air-cards, cell phones and satellite phones.• Ordered, activated and shipped 1,750 air-cards, 2,500 cell phones and satellite phones in response to hurricanes. Ordered 800 numbers as needed during hurricanes.Technical Services – Printing Inserting Mailing – Technician • Produced and inserted mail to policyholders. Stock coordinator ensuring product availability.State Farm- 08/2001-08/2024Bridgestone/Firestone – Service Technician 12/1996 – 07/2001Environmental Science & Engineering – Courier 09/1990 – 11/1996Military United States Army Reservist 08/1989 – 08/19