Developing operational requirements and conducting post-analysis of traffic and pedestrian data for local councils and private sector to assist future transportation infrastructure and building planning initiatives.

At Wiser Solutions, my tenure as Director of Operations was marked by collaborative and strategic efforts to propel the company forward. I partnered with engineers to take the lead in rebranding initiatives, ensuring a smooth transition that not only preserved product integrity but also elevated our brand identity. In tandem, I supported our commercial team in uncovering and capitalising on pivotal growth opportunities, directly contributing to our business's expansion and bolstering client retention rates. Leading a mid-size operations team in India, while also coordinating with contractors across Australia and New Zealand, I ensured seamless workflows and effective resource distribution. My strategic financial management and operational optimisations were key in maintaining and enhancing our gross and net profit margins, always meeting or surpassing company objectives. Moreover, by delving deep into customer needs, conducting thorough data analysis, and devising strategic solutions, I significantly enhanced customer satisfaction and loyalty.

In this role as Director of Operations, my responsibility encompassed strategic leadership and collaborative achievements to foster business growth, particularly in Australia and New Zealand. I adeptly managed and scaled our Manila operations team, aligning their efforts with fresh market directions. My partnership with the Commercial Director was pivotal in seizing new market opportunities, accelerating our expansion in key areas.I introduced and executed an enhanced Quality and Productivity process, boosting operational efficiency and service quality. Part of my mandate included the strategic relocation and expansion of our back-office team from Manila to India, a move that streamlined our operations and optimised resource use in line with our Centre of Excellence consolidation strategy. I effectively managed our operational budget, ensuring financial stability and underpinning our strategic growth plans. Embracing Agile (Scrum) principles, I refined software project delivery and development efficacy, also serving as the Product Owner to align software developments with our strategic goals. In collaboration with our IT department in the US, I ensured our IT infrastructure was robust, supporting seamless operations and data security. My contributions extended to client meetings, offering operational and technical insights to enhance client relations and satisfaction. Additionally, I led initiatives to improve data entry methodologies across departments, enhancing the accuracy and utility of our 'Promotional Intelligence' product.

In my role as Systems & Operations Manager at Commercially Retail Pty Ltd, I oversaw the establishment and management of both operational and IT frameworks for the startup, closely aligning with the CEO to bring their vision to life through strategic plans and actions. I regularly engaged with the company's owners to ensure the business's trajectory remained true to our collective vision, achieving our strategic goals with precision. My collaboration with an external partner to craft and execute a software Proof of Concept marked a significant milestone, overseeing its evolution from testing phases to a fully operational system. Leading the charge in recruiting, training, and managing our onshore team,I nurtured a competent and unified workforce essential for our operational success. I was instrumental in selecting and designing our office space, laying the groundwork for infrastructure that would accommodate our growing needs. Under my leadership, we developed a managed IT system that optimised client service and minimised disruptions, significantly enhancing customer satisfaction. As the Client Services Manager, I directly addressed client concerns, ensuring swift resolutions. My efforts were pivotal in expanding the business to an impressive $3 million in annual revenue over a decade. Additionally, I established an offshore team in Manila to boost our scalability and operational efficiency, and played a crucial role in preparing the company for a successful sale to a prominent US-based firm, overseeing a smooth transition and ensuring a positive outcome for all stakeholders.

* Responsible for sales of over 1 million GBP* Account Management of over 100 companies.* Technical Sales for industries such as Military Aerospace, Motorsport, Defence & Industrial

Managed the overall running of the sales and operations office, including managing of internal sales support colleagues.Responsible for managing suppliers, payments and logistics, overseeing the smooth running of the sales support office and warehouse.

Managed a small team of staff within a manufacturing and distribution warehouse.Responsible for stock control, logistics and purchasing from suppliers.Introduced a much improved filing system and designed and implement the addition of a second floor for additional stock.Also streamlined suppliers of packaging goods and freight services

* Data entry for personal and company pensions and life assurance, creating and managing new business database* Managed various projects for new business ideas