Project Manager for Freightways Information Services (FIS), a Freightways company. Freightways is an NZX-listed company employing over 4000 staff across New Zealand and Australia. We are an Express Package, Business Mail and Information Management business. Leading a team of people ensuring the delivery of Core IT Infrastructure and Support services across the Freightways group. Providing strategic leadership and guidance across the Engineering Operations, Service Desk and Project management teams delivering services to the wider Freightways Group.Freightways Ltd operates the following brands:New Zealand CouriersPost Haste CouriersBig Chill DistributionCastle ParcelsNOW CouriersSUB60Kiwi ExpressStuckPass The ParcelAir Freight NZ CargoSecurity ExpressDX MailDataprintParceline ExpressTIMG (New Zealand and Australia)LitSupportShred-XMed-XFieldairFIS

Listed on the NZX and with a 3,500 strong team, Freightways is a leading provider of express package services throughout New Zealand, with complementary businesses servicing the information management and business mail sectors in both Australia and New Zealand.The Group's origins date back to 1964 through New Zealand Couriers - a pioneer in the express package industry in New Zealand. Since commencing operations in Auckland, Freightways has grown organically and by acquisition to become a leading New Zealand service provider, with representation in every major town and city throughout the country.Freightways Ltd operates the following brands:New Zealand CouriersPost Haste CouriersPass The ParcelCastle ParcelsNOW CouriersSUB60Kiwi ExpressStuckAir Freight NZ CargoSecurity ExpressDX MailDataprintParceline ExpressTIMGFilesaverShred XFieldairFIS

Main Purpose of roleOperational management, development, implementation, provisioning and support of University owned endpoint devices.Scope• Hardware – Operational support for all endpoint devices including mobile• Software – Operational support for all endpoint operating systems and applications• Development – On-going development of Auckland University supported Standard Endpoint Operating Environments (SEOE), within the change and release management process and polices.• Projects – Operational and environmental expertise provided for projects as required. Reports• 9 Direct reports• 5 Indirect reports• 4 Casuals (PC Refresh projects)• 1 Contractor (1-10 contractors or casuals)2016Key Achievements• Member of End User Service technical road map work group• Multiple team projects completed successfully • Transition of image build services to Central Infrastructure team. 2015-2016Key Achievements • Team SLA targets achieved for a second year• Two senior roles created and recruited• Provided domain knowledge from a previous role to rebuild the Copy and Print Service under a new service delivery model.• IC PC replacement project to replace 900 PCs completed successfullyPersonal Achievements• Completed renovation of 1960s bungalow• New build project started in Beachlands Development • Completed certificate course in Agile Development Methods.• Completed LSI2 and coaching.• Completed management training in internal Performance and Development program.• Assisted with 6 month relationship management role for major department while recruitment undertaken.

Operational management, development, implementation, provisioning and support of University owned end user devices.The continued leadership of the Shared IT Services Team and support of the University of Auckland shared IT services managed by the Client Services group. AchievementsMoved to SCCM for image development and deployment of softwareRebuilt image development capability within the teamReduced dependency on image building by training 3 staffDeveloped and mentored new senior within the teamDeveloped in team mentor program to cross skill the teamImage development streamlined with standard base and core image and scripted customisations to reduce rework. Baseline of all core tasksSkills matrix developedInformation Commons PC refresh of 700 computers in one monthStreamlined lectern image deployment to 200 lecture theatres Team schedule developed to improve achieved SLAsService Catalogues created for end user support and Copy and Print ServiceEducational DevelopmentGroup Styles Inventory (GSI)AskIT (ServiceNow) Champions Training

Hands on role including all aspects of the EC Administrator role plus leading and mentoring a small team of two. Main Purpose of roleSeamless provision and support of the University of Auckland shared IT services managed by the Client Services group to all of the University’s constituents. The Client Services group service portfolio includes the Copy and Print Service, the Aucklanduni Google Apps Email and Collaboration Service, the shared network storage service and the NetAccount Identity Services.AchievementsEngineering Faculty Migrated to CAPS (Copy and Print Service) This involved planning, custom solution design, testing and implementation within a one month period prior to semester one start. Sole ownership including server build and customisation was taken within the Shared IT Services team to allow us to meet the Faculty of Engineering needs within their tight time frame. – Team awarded a level 3 gold award for excellent performance

Support of the shared IT services managed by the Client Service Group for the University of Auckland staff and students. These include the support of the Copy and Print Service, the Aucklanduni Google Apps email and collaboration service and the NetAccount Identity Services.

Providing IT support to the University of Auckland Staff. This involved troubleshooting of IT problems at the Desktop level, installation of software and deployment of hardware. Analysing business needs and finding IT solutions.

The Exchange Migration Project involved migration of computers and user profiles to a new domain and email accounts from POP3, IMAP and Exchange 2000 accounts to Exchange 2003. The migration also included mobile devices and computer replacements where they were due for replacement.